IT Help Desk Support Position Available In Sevier, Tennessee

IT Help Desk Support 3.1 3.1 out of 5 stars Pigeon Forge, TN 37863 Job Summary We are seeking a dedicated and knowledgeable Helpdesk Support professional to join our team. The ideal candidate will provide exceptional technical support and assistance to users, ensuring the smooth operation of IT infrastructure. This role involves troubleshooting issues related to hardware, software, and networking, while maintaining a high level of customer service. Responsibilities Provide first-level technical support for users via phone, email, and in-person. Troubleshoot and resolve issues related to Windows and Linux operating systems. Assist with computer management tasks, including software installations and updates. Monitor and maintain IT infrastructure, including firewalls and networking equipment. Utilize ticketing systems such as Remedy or ServiceNow to track and manage support requests. Collaborate with other IT team members to escalate complex issues as needed. Document solutions and maintain knowledge base articles for future reference. Ensure compliance with company policies and procedures regarding IT security. Qualifications Proficiency in Windows and Linux operating systems is required. Experience with firewall management and computer networking is preferred. Familiarity with IT infrastructure components and technical support best practices. Knowledge of ticketing systems such as Remedy or ServiceNow is a plus. Strong problem-solving skills and the ability to work under pressure. Excellent communication skills with a focus on customer service. Ability to work independently as well as part of a team in a fast-paced environment. Relevant certifications in IT support or networking are advantageous.

Benefits :

Competitive salary Health insurance (medical, dental, vision) Paid time off (vacation, sick days, holidays) Retirement plan (e.g., 401k) Professional development opportunities Remote work options (if applicable)

Job Type:

Full-time Pay:

$26.56 – $31.76 per hour Expected hours: 40 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off

Compensation Package:

Hourly pay Signing bonus

Schedule:

8 hour shift Monday to Friday Weekends as needed

Work Location:

In person