Field Technical Support Position Available In Shelby, Tennessee
Tallo's Job Summary: Field Technical Support position at HeartCentrix Solutions in Memphis, TN 38109 involves resolving complex installations and maintenance issues, providing on-site field support, and instructing customers on system operations. Basic qualifications include field support experience, hardware/software installation skills, and knowledge of networking troubleshooting. Preferred education includes high school or G.E.D. with vendor certifications like CompTia A+ and Apple training. The job offers a full-time contract with an hourly pay ranging from $15.00 to $17.00, requiring 40 hours per week, including weekend and shift work when needed.
Job Description
Field Technical Support HeartCentrix Solutions Memphis, TN 38109 Responsibilities
- Assists in investigating and resolving complex installations and maintenance matters of significance.
- Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
- Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
- Instructs customers in the operation and maintenance of systems/equipment.
- Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
- Acts as a liaison with customers on administrative and technical matters for assigned projects.
- Performs analysis and prepares reports on system problem trends and issues Basic Qualifications
- Field support experience
- Ticket and asset management
- Strong hardware/software installation, support, and troubleshooting
- Windows XP, 10, and 11 experience
- Mac OS and iOS support
- Network Printer, HP configuration, consumable swaps, and moves
- Experience with Active Directory, MS Office, phone security, OS365
- Requires Networking troubleshooting and support
- Support skills for VPN connectivity and security
- Configuring new PC’s/notebooks via imaging, SCCM and standalone
- Remote Install software/hardware and support
- Knowledge of basic networking concepts and Hands&Eyes support
- Lift and carry up to 40lbs Preferred Education and Training
- High school or G.E.D.
- Lenovo or other vendor certifications
- CompTia A+, Network+/Security+ (Preferred but not required)
- Apple training (preferred but not required) Work Environment
- Office environment
- Walk up kiosk/ vending and lock / network printers
- Telco Closet
- May require weekend work for Critical and High Priority support only
- Will require shift work/On-call coverage
Job Types:
Full-time, Contract Pay:
$15.00 – $17.00 per hour Expected hours: 40 per week
Compensation Package:
Hourly pay
Schedule:
Day shift Monday to Friday Weekends as needed
Work Location:
In person
