Geek Squad Advanced Repair Agent Position Available In Shelby, Tennessee
Tallo's Job Summary: The Geek Squad Advanced Repair Agent at Best Buy diagnoses and troubleshoots technology issues, providing solutions to customers both in-person and over the phone. With a focus on delivering a positive customer experience, agents work collaboratively with team members to document requests and repairs. This part-time role requires 6+ months of technology repair experience and offers a pay range from $15.00 to $19.48 per hour.
Job Description
14-May-2025
Geek Squad Advanced Repair Agent
Part time
Regular
Job Description
The Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based rmendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members. Agents diagnose technology issues through various troubleshooting activities including the use of specialty software. They are passionate about technology and leverage their technical abilities to create positive customer interactions by solving a variety of software and hardware issues.
At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Key Responsibilities
s drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.
Understands the importance of the customer experience when performing diagnostic discoveries, making rmendations, and protecting customer devices both in-person and by phone.
Establishes and maintains consistent rhythms for timely followup and ensures deliverables are met or exceeded.
Partners with other team members to ensure consistent and accurate documentation of customer requests and repairs.
Basic Qualifications
6+ months experience diagnosing, troubleshooting, or repairing technology products
Experience actively using and learning about consumer electronics
Strong ability to prioritize and multi-task in a fast-paced environment
Ability to work a flexible schedule inclusive of holidays, nights and weekends
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the ing date. You can find that date above the job title at the top of the page.
Req #
985758BR
Brand
Geek Squad
Job Category
Services Group
Job Level
Individual Contributor
Minimum Pay
15.00
Maximum Pay
19.48
Store Number or Department
001399 Poplar Avenue TN Store
Address Line 1
5821 Poplar Ave
City
Memphis
State
Tennessee
Search Categories
Geek Squad, Retail
Zip
38119-3949
