Level 1 Service Desk Position Available In Shelby, Tennessee
Tallo's Job Summary: The Level 1 Service Desk position located in Memphis Southwind, TN, is a 6-month role requiring bilingual fluency in English and Spanish. Responsibilities include providing technical support and incident management for IT systems and peripheral equipment company-wide. The analyst resolves IT incidents to minimize business impact and enhance customer productivity.
Job Description
Level 1 Service Desk
Role :
Level 1 Service Desk
Location :
Memphis Southwind, TN
Duration :
6 Months
Working Hours:
M-F 8-5 potentially weekends
Job Requirements:
Bilingual candidate English + Spanish. Provides technical support and incident management to users of IT systems and peripheral equipment company wide. The ITSD analyst is responsible for resolving as well as receiving, logging, handling, escalating, and documenting any IT incidents involving hardware, software, applications, or products on the IT standards list. The analyst resolves as many IT incidents as appropriate: such first-call resolution minimizes the impact of IT problems on the business and increases personal productivity for customers.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:
91089022
Position Id:
8622613
