Level 1 – Service Desk Position Available In Shelby, Tennessee
Tallo's Job Summary: Level 1 - Service Desk position requires a bilingual candidate proficient in English and Spanish. Responsibilities include providing technical support and incident management for IT systems and peripherals company-wide. The analyst resolves IT incidents, logs, escalates, and documents issues. This is a 6-month contract located in Memphis Southwind with partial remote work potential. Hours are M-F 8-5 with possible weekend work.
Job Description
Level 1 – Service Desk
Job Description:
Job Requirements:
Level 1
Service Desk:
Bilingual candidate English + Spanish. Provides technical support and incident management to users of IT systems and peripheral equipment company wide. The ITSD analyst is responsible for resolving as well as receiving, logging, handling, escalating, and documenting any IT incidents involving hardware, software, applications, or products on the IT standards list. The analyst resolves as many IT incidents as appropriate: such first-call resolution minimizes the impact of IT problems on the business and increases personal productivity for customers.
Contract Length:
6 Months
Location:
Memphis Southwind
Remote Work:
Partially
What are the hours M-F 8-5 potentially weekends
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Dice Id:
91089022
Position Id:
8620565
