IT Support Technician Position Available In Sumner, Tennessee

IT Support Technician Foreword Companies Hendersonville, TN 37075

Job Description:

IT Support Technician Location:

Hendersonville, TN, 37075

Job Summary:

The I.T. Technician will support users by diagnosing and resolving issues related to computers, electronic devices, and associated systems, ensuring smooth day-to-day technology operations.

Supervisory Responsibilities:

None.

Duties/Responsibilities:

Assist staff with their computer-related issues and provide technical support. Troubleshoot and repair computer hardware, software, and peripherals. Escalate complex computer or network issues to the appropriate resource or department. Work off of a ticketing system to manage and prioritize support requests. Create and manage Microsoft 365 (M365) user accounts and groups. Install and configure software applications and updates. Perform regular maintenance and updates on computer systems. Provide training and guidance for staff on using computer systems and software. Maintain inventory of IT equipment and software licenses. Document and update IT procedures and troubleshooting guides. Collaborate with other IT team members to improve support processes and efficiency. Perform additional duties as assigned by management.

Required Skills/Abilities:

Proficient in Microsoft 365 or related software. Ability to install, configure, and maintain applications for both Windows and Apple products. Excellent interpersonal and customer service skills. Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Basic knowledge of network systems and their functionalities.

Education and Experience:

At least one year of related training at a vocational school or community college. At least three years of experience in network maintenance and user technical support preferred. Windows 11 and MacOS experience preferred. A+, Network+, and/or similar certifications are highly preferred.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 25 pounds at a time. Must be able to travel to offsite assignments.