Help Desk Technician Position Available In Williamson, Tennessee
Tallo's Job Summary: The Help Desk Technician role at Tekgence involves providing technical support to end-users, managing support requests, troubleshooting technical issues, assisting with software installations, and delivering excellent customer service. Qualifications include a high school diploma, proficiency in operating systems, problem-solving skills, and strong communication abilities. Previous helpdesk experience and IT certifications like CompTIA A+ or MCP are advantageous. "Tekgence is an equal opportunity employer, and U.S. citizens and Green Card holders are encouraged to apply."
Job Description
Position Title:
Help Desk Technician Duration:
6+
Months Location:
340 Seven Springs Way Suite 100, Brentwood, TN 3702 7
Key Responsibilities:
Technical Support:
Provide first-level technical support to end-users by diagnosing and resolving hardware, software, and network issues.
Ticket Management:
Log, track, and manage support requests using a ticketing system, ensuring timely resolution and communication with users.
Troubleshooting:
Identify and troubleshoot technical problems, escalating complex issues to higher-level support teams when necessary.
User Assistance:
Assist users with software installations, configurations, and updates, as well as provide guidance on IT policies and procedures.
Documentation:
Maintain accurate records of support activities, solutions, and user interactions for future reference and reporting.
Customer Service:
Deliver excellent customer service by maintaining a professional and helpful demeanor, ensuring user satisfaction.
Qualifications:
Education:
A high school diploma or equivalent is typically required; an associate’s or bachelor’s degree in IT or a related field is preferred.
Technical Skills:
Proficiency in operating systems (Windows, macOS), office productivity software, and basic networking concepts.
Problem-Solving:
Strong analytical and problem-solving skills to effectively diagnose and resolve technical issues.
Communication:
Excellent verbal and written communication skills to interact with users and document support activities.
Experience:
Previous experience in a helpdesk or technical support role is advantageous.
Certifications:
Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or ITIL Foundation are beneficial “Tekgence is an equal opportunity employer. Applicants must be authorized to work in the
U.S. U.S.
citizens and Green Card holders are strongly encouraged to apply.”
