Help Desk Technician Position Available In Williamson, Tennessee
Tallo's Job Summary: Help Desk Technician position at Persistent Systems in Brentwood, TN. Responsibilities include providing technical support, managing support tickets, troubleshooting issues, assisting users, and maintaining documentation. Qualifications include a high school diploma, technical skills, problem-solving abilities, communication skills, and relevant certifications. This is a contract position with a pay range of $20.00 - $24.00 per hour and benefits such as 401(k), dental and health insurance, paid time off, and vision insurance.
Job Description
Help Desk Technician Persistent Systems Brentwood, TN 37027
Key Responsibilities:
Technical Support:
Provide first-level technical support to end-users by diagnosing and resolving hardware, software, and network issues.
Ticket Management:
Log, track, and manage support requests using a ticketing system, ensuring timely resolution and communication with users.
Troubleshooting:
Identify and troubleshoot technical problems, escalating complex issues to higher-level support teams when necessary.
User Assistance:
Assist users with software installations, configurations, and updates, as well as provide guidance on IT policies and procedures.
Documentation:
Maintain accurate records of support activities, solutions, and user interactions for future reference and reporting.
Customer Service:
Deliver excellent customer service by maintaining a professional and helpful demeanor, ensuring user satisfaction.
Qualifications:
Education:
A high school diploma or equivalent is typically required; an associate’s or bachelor’s degree in IT or a related field is preferred.
Technical Skills:
Proficiency in operating systems (Windows, macOS), office productivity software, and basic networking concepts.
Problem-Solving:
Strong analytical and problem-solving skills to effectively diagnose and resolve technical issues.
Communication:
Excellent verbal and written communication skills to interact with users and document support activities.
Experience:
Previous experience in a helpdesk or technical support role is advantageous.
Certifications:
Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or ITIL Foundation are beneficial.
Job Type:
Contract Pay:
$20.00 – $24.00 per hour Expected hours: 40 per week
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance
Schedule:
8 hour shift Ability to
Commute:
Brentwood, TN 37027 (Required) Ability to
Relocate:
Brentwood, TN 37027: Relocate before starting work (Required)
Work Location:
In person
