Help Desk Technician Position Available In Williamson, Tennessee

Help Desk Technician
Join Our Dynamic Team as a Help Desk Technician! Are you passionate about providing top-notch technical support and customer service? Do you thrive in a fast-paced environment and enjoy solving complex issues? TEKsystems is looking for a dedicated Help Desk Technician to join our team in Brentwood, TN. This is a fantastic opportunity to grow your IT skills, work with a supportive team, and enjoy great job security. Top Skills –

Must Haves:

Ticketing system Phone support
? Technical support Service desk
? Help desk support Windows Office 365 Windows 7
? Microsoft Office

Top Skills’ Details:

Experience working in a Help Desk/Customer Service environment, troubleshooting technical issues for both hardware and software. This team receives about 100 calls per day.
Must have experience troubleshooting Windows 10 issues.
Must have experience working in a fast-paced environment and must be able to multi-task. This team is handling calls, documenting processes, logging calls, maintaining and tracking equipment ordering, and they also do some imaging.
Secondary Skills – Nice to

Haves:

Troubleshooting
? Help desk
? Support Customer service Password reset Windows 10

Job Description:

TEKsystems in Nashville is currently looking for a Level One Help Desk Consultant for a six-month opportunity with a local client. We currently have four people on this team supporting the state of North Carolina and need to add an additional person to support the call volume.

Position Information:

This consultant will be working on a team of 4 Help Desk Technicians.
90-95% of this consultant’s time will be spent on the phone with government employees, providing quality support with a high degree of customer satisfaction. The other 10% will be spent documenting/reporting on common issues, maintaining call logs, imaging, and working on assigned tickets.
This consultant will provide technical expertise and problem resolution to ensure maximum user productivity and minimal downtime.
This person will be dealing with finance issues 70% of the time.
This person will be doing a lot of password resets.
Setting up and adding users in Active Directory.
This is a fast-paced, multitasking group, on the phones 90% of the time, so candidates must be able to keep up with the pace. This group also handles special projects from time to time, and team members volunteer to do extra work, so the person placed in this role must be a team player and willing to help when needed. ???
Ready to take the next step in your IT career? Apply now and become a vital part of our team at TEKsystems!
Pay and Benefits
The pay range for this position is $18.00 – $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Brentwood,TN.
Application Deadline
This position is anticipated to close on Apr 29, 2025.

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:

101054TS

Position Id:

JP-005210200