Help Desk Analyst I Position Available In Chittenden, Vermont

Description Responsibilities:

• Provide prompt and detail-oriented first-level technical support to on-site staff, addressing hardware, software, and network-related issues.
• Diagnose and resolve issues with desktops, laptops, printers, and applications to ensure uninterrupted workflow.
• Perform routine tasks such as password resets, device setups, and troubleshooting network connectivity.
• Manage and prioritize support tickets, escalating complex issues to higher-level teams when necessary.
• Occasionally assist with after-hours support to resolve critical technical problems.
• Collaborate with remote IT team members to implement and support technology initiatives.
• Maintain accurate documentation of support activities and resolutions for future reference.
• Ensure systems and devices are configured and operating according to company standards.
• Provide proactive suggestions for improving IT processes and user experience. Requirements
• At least 3 years of experience in Help Desk, Desktop Support, or similar IT roles.
• Strong knowledge of computer hardware, software, and desktop operating systems.
• Familiarity with Active Directory, Microsoft Office 365, and cloud-based environments.
• Ability to troubleshoot and resolve a variety of technical issues independently.
• Excellent interpersonal skills and a customer service-oriented approach.
• Self-motivated and capable of working autonomously as the sole IT support on-site.
• Willingness to be present on-site permanently; remote or hybrid work is not offered for this role.
• Comfortable collaborating with remote team members to address complex issues Technology Doesn’t Change the World, People Do.

® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .