IT / IS Technician Support Specialist-Level 1 Position Available In Rutland, Vermont
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Job Description
IT / IS Technician Support Specialist-Level 1 2.9 2.9 out of 5 stars West Rutland, VT 05777 GRCSU is seeking a Level 1 IT/IS Technical Support Specialist. Position Summary-Installs, configures, troubleshoots, services, and provides support and help functions to users in relation to Chromebooks, desktops, laptops, servers, networked workstations, and related equipment and software used in administrative and instructional environments throughout the Greater Rutland County Supervisory Union schools and/or administrative offices. Distinguishing Position FeaturesThe Level 1 Technical Support Specialist supports issues related to technology support in a given school building(s) including servers, networked and standalone workstations, and common office productivity and instructional software, relational databases, and will specialize in an area such as a network environment, decision support, or assistive technology as needed.
Essential Duties and ResponsibilitiesParticipates in the installation, configuration, upgrade, and administration of networked servers, workstations, peripheral equipment, and software to assure continuous operations.
Provides technical assistance to faculty, staff, and students on using computers and software programs including remote access and on the proper use of peripheral electronic equipment use to enhance presentations and viewing.
Troubleshoots and performs various technical computer and peripheral repair duties that include but are not limited to server backup operations, identification, and replacement and repair of components.
Assists and advises with purchase requests and recommends standards for equipment and components to school building staff.
Participates in installation and configuration of networked computer users, e.g., computers, printers, switches, routers, peripheral communications equipment, and software, either installed or cloud based.
Participates in installing and configuring upgrades to existing networks that enhance continuous operations, desired performance, and service.
Participates in troubleshooting to resolve issues in network hardware and operations problems, including but not limited to connectivity, internet access, Google Apps for Education services and other software programs.
Updates existing security software on networks and workstations. Tests existing operating systems and personal computers for potential viruses and security problems.
Implements protocols and procedural controls for operation of the network systems.
Installs and configures computer workstations for specialized laboratory and classroom use. Connects workstations to servers and participates with others to connect with SU-wide networks.
Responds to, and resolves user Mojo Helpdesk tickets, calls, or emails. Documents resolutions for use by other information technology staff.
Provides basic troubleshooting of user problems with common desktop software, accessing databases, network and networked equipment, and e-mail.
Monitors status of e-mail and other messaging systems, file servers, and network equipment to ensure constant availability. Takes corrective actions and notifies other staff of unresolved problems.
May assist in monitoring local and wide area network usage and performance. Confers with networking specialists regarding problems.
May train and work with hourly and student workers who are engaged in technical support.
Maintains currency of knowledge and skills related to the duties and responsibilities.
Performs other related duties as assigned
