Project Management (Cloud Services-Platform Engineering) Position Available In Duval, Florida
Tallo's Job Summary: Project Management role in Cloud Services-Platform Engineering involves tracking work requests, communicating deadlines, and project reporting. Strong communication skills are required. Responsibilities include adhering to quality standards, ensuring customer satisfaction, resolving tickets, providing support for escalations, and contributing to service improvement plans. Employers may utilize AI for job descriptions. Salary and hiring company details may vary.
Job Description
Project Management (Cloud Services-Platform Engineering)
Please use the standard Project Manager JD including the below points Project manager to help with the Risk & Control Team Primary functions involve tracking work requests, logging into JIRA, communicating upcoming deadlines, and project reporting Strong written and spoken communication skills are required (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
(3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations /L3 level support and doing incident & problem management
(6.) Work on value adding activities such Knowledge base update & management, Training s, coaching analysts & conducting interviews/participation in hiring drives.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:
10115377
Position Id:
8640756
