Platform Engineer Position Available In Hillsborough, Florida

Why it’s worth it: The Platform Engineer position will be part of the team that is accountable for providing support to the platform by working with internal and external users. The Platform Engineer will be engaged with all teams at ReliaQuest to continuously improve end-user experience and mature GreyMatter holistically. This position reports to the Director of Platform Enablement.

The everyday hustle:

• Provide advanced troubleshooting support for GM capabilities (e.g. Detect, Investigate, Respond) and integrations (e.g. Google Chronicle, Crowdstrike, Microsoft Products).
• Tune and optimize GreyMatter integrations to improve performance and reliability (this occurs at both the global and customer level)
• Proficient in crafting API requests for testing and navigating internal/vendor documentation.
• Handle high impact/technical customer escalations when it comes to the GreyMatter platform.
• Triage and confirm user submitted bug reports. This includes extending the initial report to provide actionable context and examples for internal development teams to resolve.
• Provide production level context for platform/connector issues that were not caught in testing.
• Join production war room calls to assist with triage, support, and recovery of critical issues.
• Proactively Investigate failures across the platform and escalate them where appropriate for review
• Submit monitoring requests to product owners to deepen visibility around GM features for health and stability.
• Work with Development teams to correctly test solutions to handle bug requests in staging. Do You Have What It Takes?:
• Requires close collaboration with Product Management, Technical Operations, and Development teams to identify unusual issues with GM capabilities and connectors.
• A strong troubleshooting mindset, attention to detail, and effective communication to cross functional teams will be crucial for success in this role.

Why ReliaQuest? Making security possible for our customers starts with our commitment to our people. We inspire every individual to be the best that they can be and provide the tools necessary to get there. ReliaQuest isn’t a job, it’s a calling underpinned by a growth mindset. We provide training starting on day one—aligned to professional, technical, leadership advancement and complemented by ongoing mindset coaching. Taking care of our people is just as important as taking care of our customers. Check Out the Extra Perks! Competitive compensation plans Employer supplemented medical, dental, and vision coverage Additional mental and physical wellness benefits Additional financial investments- 401K or pension plan where eligible Flexible Paid Time Off plan Tuition and certification reimbursement In-depth technical and leadership training to assist with career advancement ReliaQuest is an equal opportunity employer. ReliaQuest is a drug-free workplace.