Lead Systems Engineer – Infrastructure Operations and Device Management Position Available In Osceola, Florida

Job Summary:

The Lead Systems Engineer will be part of a team focused on device management and operational support for our Disney Cruise Line ships, private islands, and on-site offices and locations. The engineer will provide expert technical support for endpoints including, but not limited to PCs, MacOS, Android, iOS, Linux, printers, antennas, and much more. This role will also include travel to ports around the U.S. and internationally to assist in supporting ship operations, and to other Disney sites and locations for project work. Experience in centralized management of PCs and mobile devices in a large enterprise environment is required. Travel requirements vary based on ship itinerary schedules but may be as much as 10 – 15% at peak times. This is a “hands-on” Engineer who enjoys planning, creating and field-testing real-world enterprise solutions. We seek a forward-thinking team lead who is passionate about delivering quality products and services and enjoys working closely with business partners on both strategic and tactical challenges. Candidate should have excellent verbal and written communication skills, and be able to work independently as a self-starter, utilize good time management skills, and function well within a diverse team. Primary Responsibilities Lead the oversight, management, and maintenance of our PC, mobile infrastructure and/or shipboard systems and servers, ensuring optimal performance, security, and user satisfaction. Research and PoC next generation technologies for long term planning and evolution of our infrastructure and endpoint strategies. Lead special project efforts such as PC refresh, mobile device lease management, and new build imaging and deployments, including but not limited to budgeting, procurement, and vendor management. Partner with application teams to ensure endpoint management is involved early and often in major releases, that security is considered and implemented, and that appropriate device testing is performed and signed off on. Lead efforts to expand automation and desired state configurations in the Infrastructure Ops space Act as point person for security and compliance initiatives such as PCI audit, findings remediation, and pen testing. Additional Tasks such as image, install, configure, and manage shipboard endpoints, package and distribute software applications, device collection, support new users and groups in active directory, and other duties as assigned Provide on-site and remote technical support for applications and hardware on our ships and on-shore locations Warehouse logistics including processing equipment repairs and shipping project hardware Travel to remote ports to setup embarkation equipment and provide training and technical support (up to 10%)

REQUIRED

Must have 7+ Years extensive experience or training in IT, technical support, hardware management and/or computer systems engineering Bachelor’s degree in IT, Computer Science, Hardware Management and/or computer systems engineering or equivalent experience Must be experienced Microsoft Endpoint Configuration Manager administrator Must have experience centrally managing Windows devices in a large enterprise environment leveraging MECM (SCCM) Strong knowledge of Windows, MacOS, Android and iOS operating systems Must have 5+ years of experience using scripting skills to automate tasks (Powershell, YAML, Python, other) Self-starter with ability to take initiative and balance multiple priorities with minimal direction Travel between multiple Orlando locations and Port Canaveral with personal vehicle Hands on experience with hardware installations such as PCs, cabling, peripherals. etc Demonstrated strong communication, design skills, both verbal and written Familiarity with Confluence (or other documentation/wikis) Able to diagnose simple to complex system and process problems. Exceptional troubleshooting methodology

PREFERRED

Industry certification in Windows, MacOS, Android and IOS. Proven MacOS, IOS and Android experience strongly preferred. Familiarity with ServiceNow, Jira, or other Ticketing tools Demonstrated experience with: AirWatch / WorkSpaceOne (Strongly preferred) JAMF Ground Control Ansible / AWX #

DISNEYTECH

About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney’s global consumer products operations include the world’s leading licensing business; the world’s largest children’s publishing brands; one of the world’s largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. This position is with Walt Disney Attractions Technology LLC , which is part of a business we call Disney Experiences . Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.