Genesys Cloud CX3 Expert Position Available In Cobb, Georgia

Job Description:

Date Posted:

06/04/2025

Hiring Organization:

Rose InternationalPosition Number:

483719

Industry:

IT Company Job Title:

GenesysCloud CX3

Expert Job Location:

Remote, USA Work Model:

RemoteShift:

8am – 5pm

CST Employment Type:

temporary

FT/PT:

Full-TimeEstimated Duration (In months): 7 Min Hourly Rate ($): 75.00 MaxHourly Rate ($): 83.00

Must Have Skills/Attributes:

ArtificialIntelligence (AI),

Genesys, Implementation, IVR, Routing,Technology Experience Desired:

Genesys Cloud Architect hands onbuild and implementations (5 yrs); Familiarity with AI/ML tools andNLU/NLP technologies (5 yrs)

Preferred Education:

Bachelor’s DegreeRequired Certifications/Licenses:

Not Required PreferredCertifications/Licenses:

Genesys Certifications (GCX-GCP, GCX-GCD,GCX) Job Description Only qualified Genesys Cloud CX3 Expertcandidates to be considered for this position.

Education/Certification:

• Genesys certification (GCX-ARC, GXC-CCA,and GCX-SCR) is highly desirable

Skills & Abilities:

• 5 years ofexperience with Genesys Cloud Architect hands on build andimplementation including IVR flows, bot flows and backendintegrations
• Familiar with AI/ML tools and NLU/NLP technologies
• Strong problem-solving skills and ability to collaborate witharchitects, developers, and product managers
• Excellentcommunication skills

Role:

We are seeking an experienced GenesysCloud CX3 Expert, particularly focused and highly skilled onGenesys Cloud Architect and Genesys Cloud Admin to act as atechnical lead for the development and implementation of ourcustomer experience solution. This role requires technicalexpertise with Genesys Cloud Architect and the creation of thecomplete customer journey including the contact flow inclusive ofbackend integration for systems of record and AI-driven customerengagement.

Key Responsibilities:

• Lead end to end customerjourney flow creation in Genesys Architect
• Provide technicalguidance to other hands-on developers with IVR flows, bot flows,backend and AI integrations, and routing.
• Collaborate withproduct managers and other software developers to ensurerequirements are understood and translate them into technicalsolutions Only those lawfully authorized to work in the designatedcountry associated with the position will be considered.

Pleasenote that all Position start dates and duration are estimates andmay be reduced or lengthened based upon a client’s business needsand requirements.

Benefits:

For information and details onemployment benefits offered with this position, please visit here.

Should you have any questions/concerns, please contact our HRDepartment via our secure website.

California Pay Equity:

Forinformation and details on pay equity laws in California, pleasevisit the State of California Department of Industrial Relations’website here.