Sr. ServiceNow Architect Position Available In Essex, Massachusetts
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Job Description
Job Listing ID:
4297507
Job Title:
Sr.
ServiceNow Architect Application Deadline:
Open Until Filled
Job Location:
Salem
Date Posted:
06/24/2025
Hours Worked Per Week:
Not Provided Shift:
Not Provided Duration of Job:
Either Full or Part Time, more than 6 months You may contact this employer directly.
(Obtain the contact information to print or add to your jobs.)
Job Summary:
Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Sr. ServiceNow Architect to join our team. The ideal candidate will bring deep expertise in ServiceNow Architecture and Integration with a strong focus on IT Service Management (ITSM) and IT Operations Management (ITOM) modules. This role will be instrumental in designing scalable and efficient solutions that drive IT operations, automation, and service delivery across the enterprise. The Senior ServiceNow Architect reports to the Senior Director and Practice Leader. This role will be front-and center in consulting engagements with Compucom’s existing and potential new customers.
Key Responsibilities:
Design and architect scalable, maintainable, and high-performing ServiceNow solutions across modules like ITSM, ITOM, CMDB, SecOps, and custom applications. Lead ServiceNow roadmap development and help define governance for platform usage. Partner with business stakeholders to gather requirements, define solution architecture, and ensure alignment with enterprise strategies. Create and maintain architectural diagrams, data models, and integration blueprints. Provide technical leadership and mentoring to developers and admins on best practices. Evaluate new features, plugins, and integrations and make recommendations for adoption. Ensure platform security, compliance, performance, and scalability through proper design. Oversee complex integrations with third-party systems using APIs, MID servers, and IntegrationHub. Lead design review sessions and ensure development aligns with architectural standards. Manage upgrades and ensure backward compatibility of customizations and integrations. Collaborate with ServiceNow product managers, business analysts, and enterprise architects. Face off with Account Teams on technical matters related to ServiceNow.
Required Qualifications:
Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred). 7+ years of experience working with ServiceNow, including at least 3 years as an Architect. ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in at least one module – ITSM or ITOM, (HRSD not applicable at this time.) Strong understanding of ITIL frameworks and processes. Exposure to AI/ML capabilities within ServiceNow (e.g., Predictive Intelligence). Proven experience with ServiceNow application development, scripting, and workflows. Experience designing and integrating ServiceNow with enterprise systems (e.g., Active Directory, CMDB, Monitoring Tools, HR Systems). Deep knowledge of platform architecture, MID servers, ACLs, and service portal design. Excellent customer skills, comfortable influencing senior executives. Excellent communication, leadership, and problem-solving skills.
Preferred Qualifications:
ServiceNow Certified Application Developer (CAD) or Certified Technical Architect (CTA). Experience with Agile or DevOps methodologies. Experience integrating external, non-ServiceNow AI/ML capabilities with ServiceNow Familiarity with ITOM integrations with cloud platforms like AWS, Azure, or
GCP. ITIL
v3 or v4…
Job Classification:
Computer Occupations, All Other Access our statewide or regional occupation report for more information about wages,
employment outlooks, skills, training programs, related occupations, and more. Compensation
Salary:
Not Provided Job Requirements
Experience Required:
See Job Summary
Education Required:
None
Minimum Age:
N/A Gender:
N/A
