ServiceNow Platform Architect Position Available In Middlesex, Massachusetts

Job Description:

By clicking the “Apply” button, I understand that my employmentapplication process with Takeda will commence and that theinformation I provide in my application will be processed in linewith Takeda’s Privacy Notice and Terms of Use . I further attestthat all information I submit in my employment application is trueto the best of my knowledge. Job Description The ServiceNowPlatform Architect serves as a technical leader, offeringconsultative guidance to the Platform Support Team, ensuring theplatform aligns with business strategy, and making governancedecisions. As a Platform Architect for ServiceNow, you will leadthe design and implementation of ServiceNow solutions to enhanceemployee experiences, streamline service delivery, ensure robustsecurity and governance, and drive digital transformationinitiatives. With your extensive experience in ServiceNowarchitecture and knowledge of the latest technologies, you will actas a trusted advisor, overseeing the development and adoption ofthe platform while collaborating with cross-functional teams todevelop solutions that align with enterprise objectives andsimplify complex processes, thereby maximizing value through a”simple, streamlined, and scalable” approach. Key ResponsibilitiesPlatform Strategy & Roadmap Develops and evolve a platformarchitectural roadmap, aligned to and prioritized by businessobjectives. Develops and communicates measurements of platformprogress and business impact. Guides Product teams as they design,implement, and support solutions that centre on the consumption ofthe platform. Manages stakeholder requirements for platform teamsto ensure successful delivery. Collaborates with Takeda ServiceNowaccount and Impact teams to drive continuous value. Translatesbusiness requirements into technical requirements that othertechnical team members include in the project design and delivery.

Platform Architecture Establish technical Governance and standardsfor ServiceNow product development, configuration, and foundationthat prioritize simplicity, reusability, AI and automation Drivesthe overall technical design and end-to-end platform design forassigned initiatives. Influences/coaches modern evolutionaryplatform architecture principles, practices and adoption of newfeatures (Agentic AI, NowAssist, HyperAutomation, AIOps). Partnerswith Enterprise, Solution, Domain architects, ServiceNow Accountand Impact team to identify and enable the top strategictechnologies/platforms that will help shape Takeda’s technologyfootprint to support cross-enterprise business requirements.

Designs reference and platform architectures based on specificbusiness constraints, requirements and dependencies. Designsarchitecture components, including design and documentation ofarchitecture relevant platform changes or enhancements. Reviews andidentifies gaps in architecture and assesses and definesremediation efforts or mitigation options. Drives cross-domaininitiatives that are supported by E2E Design, applies digitalstandards to project platform architecture, and drives technicalstrategy and architectural tradeoff discussions. Collaborate withUX and digital teams to enhance ServiceNow products, ensuring anintuitive experience that promotes adoption and usability.

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS

9 years ofexperience in ServiceNow solution architecture, product design, andimplementation. Bachelor’s degree in Computer Science, ArtificialIntelligence, or a related field. 6 years of Extensive knowledge ofServiceNow’s key platform capabilities (e.g., Intelligence,Automation, Omni channel engagements, Foundation Data, Automatedtesting) 5 years of Experience with Servicenow UX Framework, UIActions, UI Policies, Glide records, Script Includes, BusinessRules, & ACLs within the ServiceNow framework (preferred) 5 yearsExtensive architecture experience and strategic mindset totranslate enterprise goals into ServiceNow product solutions,driving towards intelligence-based citizen development. 6 yearsDeep knowledge of ServiceNow’s key product suites (e.g., ITSM,ITOM, CSM, SecOps, IRM, HRSD, AppEngine). 8 years of Fundamentalunderstanding of the key technologies relevant to the ServiceNowintegration solutions including SSO, SAML, SSL, Web Services,Graph

QL, REST, LDAP, JDBC, ODBC.

(required) ServiceNow CertifiedImplementation Specialist (CIS) or Certified Application Developer(CAD) required ServiceNow Certified Technical Architect (CTA)desired 3 years of Experience with Gen

AI, ML, NLP

, AIOps, VirtualAgent, Employee Center, WorkFlow Data Fabric and Process Automationframeworks, Mobile. Strong emphasis on Customer service andproviding best-in-class end-user support. Sense of urgency andexcellent prioritization skills and ability to work under timepressure Ability to solve complex technical and business problems.

Ability to coordinate projects and interact management.

Preferredtechnologies:

ServiceNow Platform, AI/ML/GenAI, Agentic AI,Workflow data Fabric, JavaScript, Angular, Seismic, MySQL/MariaDB,SAML, SSL, Web Services, REST, JDBC, MCP, A2A Takeda Compensationand Benefits Summary We understand compensation is an importantfactor as you consider the next step in your career. We arecommitted to equitable pay for all employees, and we strive to bemore transparent with our pay practices.

For Location:

Cambridge,MA U.S.

Base Salary Range:

The estimated salary range reflects ananticipated range for this position. The actual base salary offeredmay depend on a variety of factors, including the qualifications ofthe individual applicant for the position, years of relevantexperience, specific and unique skills, level of educationattained, certifications or other professional licenses held, andthe location in which the applicant lives and/or from which theywill be performing the job.

The actual base salary offered will bein accordance with state or local minimum wage requirements for thejob location. U.S. based employees may be eligible for short-termand/or long-termincentives. U.S.based employees may be eligible toparticipate in medical, dental, vision insurance, a 401(k) plan andcompany match, short-term and long-term disability coverage, basiclife insurance, a tuition reimbursement program, paid volunteertime off, company holidays, and well-being benefits, among others.

U.S.based employees are also eligible to receive, per calendaryear, up to 80 hours of sick time, and new hires are eligible toaccrue up to 120 hours of paid vacation. EEO Statement Takeda isproud in its commitment to creating a diverse workforce andproviding equal employment opportunities to all employees andapplicants for employment without regard to race, color, religion,sex, sexual orientation, gender identity, gender expression,parental status, national origin, age, disability, citizenshipstatus, genetic information or characteristics, marital status,status as a Vietnam era veteran, special disabled veteran, or otherprotected veteran in accordance with applicable federal, state andlocal laws, and any other characteristic protected by law.

Locations Cambridge, MA Worker Type Employee Worker Sub-TypeRegular Time Type Full time Job Exempt Yes It is unlawful inMassachusetts to require or administer a lie detector test as acondition of employment or continued employment. An employer whoviolates this law shall be subject to criminal penalties and civilliability.