Client Systems Engineer III – Only submit if you live in or near Jackson, Mississippi Position Available In Hinds, Mississippi

Job Summary:

The Client Engineer III is responsible for providing advanced IT support and engineering solutions for end-user computing at our remote site. You will ensure that all client systems are operating efficiently and securely, leveraging your expertise in desktop support, application deployment, patch management, and mobile device management. The ideal candidate will have a strong technical background, exceptional problem-solving skills, and the ability to communicate effectively with users at all levels.

Essential Functions:

Provide deskside support to end-users for complex hardware and software issues, including troubleshooting, installation, configuration, and maintenance of desktops, laptops, printers, and other peripherals. Manage and resolve incidents and service requests related to end-user computing in a timely manner, utilizing ticketing systems and documentation practices. Collaborate with IT teams to implement and support new technologies, ensuring seamless integration with existing systems and adherence to best practices. Execute regular patch management for operating systems and applications, ensuring systems are up-to-date and compliant with security policies. Deploy and configure enterprise applications, ensuring that users have the necessary tools for productivity and efficiency. Implement and manage Mobile Device Management (MDM) solutions to secure and manage mobile devices across the organization. Assist in the configurations to facilitate secure connectivity for remote users. Conduct user training sessions and create comprehensive documentation to empower end-users with knowledge about their devices and applications. Monitor and report on IT asset inventory, ensuring accurate records of hardware and software assets. Provide excellent customer service by maintaining a positive and professional demeanor while interacting with users. Stay up-to-date with the latest technology trends and best practices in end-user computing and IT support. Perform after hours on-call duties Perform any other job duties as requested

Education and Experience:

High School Diploma or GED is required Associates degree is preferred Three to five (3-5) years of experience supporting a minimum 500 user computing environment is required Relevant IT certifications (e.g., CompTIA A+,

Microsoft Certified:

Modern Desktop Administrator Associate, ITIL) are a plus.

Competencies, Knowledge and Skills:

Strong knowledge of desktop operating systems (Windows, macOS) and common software applications (Microsoft Office Suite, remote desktop tools). Proficient in troubleshooting complex hardware issues related to PCs, laptops, and peripherals. Familiarity with networking concepts and protocols, including TCP/IP, DHCP, and DNS. Experience with ticketing systems and IT service management practices. Knowledge of patch management processes and tools. Experience with application deployment and configuration management. Understanding of Mobile Device Management (MDM) solutions and best practices. Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving issues. Ability to work independently and collaboratively in a remote environment. Strong organizational skills and attention to detail.

Working Conditions:

General office environment; may be required to sit or stand for extended periods of time May be required to work a flexible schedule in order to meet the needs of the business, including evenings, weekends, and on-call hours