Genesys IVR Dev Position Available In Mecklenburg, North Carolina
Tallo's Job Summary: The Genesys IVR Developer role, located in Charlotte or Detroit, offers a rate of $70-75/hr on W2/C2. Responsibilities include designing, developing, and supporting IVR and Web Messaging solutions, collaborating with various teams, and troubleshooting production issues. Required skills include Genesys Cloud CX Architect experience, API integration, and authentication protocols. Preferred skills include NLU/Voice Bot and CI/CD tools. Strong documentation and technical collaboration abilities are essential.
Job Description
Genesys Developer Role Location:
Charlotte or Detroit Hybrid model – 3 days/week onsite in Charlotte, NC or Detroit, MI.
Rate:
70-75/hr on W2/C2
C Interview Process:
Zoom panel interview.
Key Responsibilities:
Design, develop, and support evolving IVR and Web Messaging solutions. Analyze business requirements and assist in defining acceptance criteria. Collaborate with teams like Middleware and Salesforce. Write and execute test plans in an Agile environment. Troubleshoot and resolve production issues.
Required Skills:
Genesys Cloud CX Architect for IVR development. Experience with outbound predictive dialers and IVR dialers. API/Web Service integration (REST, Graph
QL, JSON
). Authentication protocols (OAuth, SAML). Configuration of agent desktop scripts, data tables, schedules.
Preferred Skills:
NLU/Voice Bot (e.g., Dialogflow, Genesys Dialog Engine, Amazon Lex). Genesys WFM and Reporting. Cyara tools, CI/CD tools (GitHub, Jenkins, Terraform).
Soft Skills:
Strong documentation and technical collaboration abilities. Ability to guide stakeholders with best practices.
