Genesys IVR Dev Position Available In Mecklenburg, North Carolina

Genesys IVR Dev
Published
May 22, 2025
Location
Charlotte, North Carolina
Remote Work
No

Description Genesys Developer Role Location:

Charlotte or Detroit
Hybrid model – 3 days/week onsite in Charlotte, NC or Detroit, MI.

Rate:

70-75/hr on W2/C2C

Interview Process:

Zoom panel interview.

Key Responsibilities:

Design, develop, and support evolving IVR and Web Messaging solutions.
Analyze business requirements and assist in defining acceptance criteria.
Collaborate with teams like Middleware and Salesforce.
Write and execute test plans in an Agile environment.
Troubleshoot and resolve production issues.

Required Skills:

Genesys Cloud CX Architect for IVR development.
Experience with outbound predictive dialers and IVR dialers.
API/Web Service integration (REST, Graph

QL, JSON

).
Authentication protocols (OAuth, SAML).
Configuration of agent desktop scripts, data tables, schedules.

Preferred Skills:

NLU/Voice Bot (e.g., Dialogflow, Genesys Dialog Engine, Amazon Lex).
Genesys WFM and Reporting.
Cyara tools, CI/CD tools (GitHub, Jenkins, Terraform).

Soft Skills:

Strong documentation and technical collaboration abilities.
Ability to guide stakeholders with best practices.