Genesys Architect Position Available In Somerset, New Jersey

Genesys Architect
Job Title
: Genesys Architect
Location
: Raritan, New Jersey (Onsite)

Duration/Term:

Long-Term Contract

Position Overview:

We are seeking an experienced and results-driven Genesys Architect to lead the design, implementation, and maintenance of enterprise-level contact center solutions. The ideal candidate will bring deep technical expertise in Genesys platforms, a proactive mindset for continuous improvement, and the ability to seamlessly integrate solutions across diverse system landscapes ensuring superior customer engagement and operational performance.

Key Responsibilities:

Architecture & Design:

Develop scalable and high-performance Genesys solution architectures that align with business goals and technical requirements

Implementation:

Lead deployment efforts including installation, configuration, and customization of Genesys components (e.g., Framework, SIP Server, Media Server)

Integration:

Ensure seamless interoperability with third-party systems using REST APIs, SOAP, and middleware technologies

Optimization:

Perform system health checks, tune performance, and ensure high availability and reliability of Genesys services

Technical Leadership:

Mentor development teams and junior architects, promoting best practices and architectural standards

Documentation:

Create detailed architecture diagrams, technical guides, deployment documents, and best practice frameworks

Support & Troubleshooting:

Serve as an escalation point for advanced support issues and drive rapid root cause resolution

Continuous Innovation:

Stay current on Genesys trends, emerging technologies, and contribute to roadmap enhancement recommendations

Required Qualifications:

Bachelor s degree in Computer Science, Information Technology
, or a related field
7 9 years of hands-on experience with Genesys contact center solutions
Deep expertise in Genesys Framework, SIP Server, Media Server
, and platform components
Strong scripting/programming knowledge in Java, C#, or Python
Experience in building integrations with RESTful/SOAP APIs and enterprise middleware solutions
Strong communication and collaboration skills; comfortable working with cross-functional teams
Demonstrated ability to lead projects and meet tight deadlines under pressure

Preferred Qualifications:

Genesys certification (e.g., Genesys Certified Professional)
Familiarity with cloud deployments or hybrid contact center environments
Background in voice, chat, IVR, omnichannel routing, or AI-powered customer engagement solutions
Key Skills
:
Genesys Framework, SIP Server, Media Server, Contact Center Architecture, REST/SOAP APIs, Integration, Java/C#/Python, Performance Tuning, Technical Leadership, Omnichannel CX VDart Group
, a global leader in technology, product, and talent management, empowers businesses with comprehensive solutions through our four distinct, industry-leading business units With a diverse team of over 4,000 professionals across 13 countries, we deliver strong results across various industries, including Fortune 500 companies
Committed to “People, Purpose, Planet,” we prioritize social responsibility and sustainability, as evidenced by our EcoVadis Bronze Medal Certification and participation in the UN Global Compact
Our dedication to delivering strong results has earned us recognition as a trusted advisor for businesses seeking to drive innovation and growth, including many Fortune 500 companies Join our network! Partner with VDart Group to leverage our global network, industry expertise, and proven track record with a diverse clientele Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:

10330808A

Position Id:

8682124