Genesys Cloud Architecture Position Available In Somerset, New Jersey

Genesys Cloud Architecture at Raas Infotek
Genesys Cloud Architecture at Raas Infotek in Raritan, New Jersey
Posted in Other 5 days ago.

Type:

full-time

Job Description:

Job Title:

Genesys Cloud Architecture

Location:

Raritan, New Jersey
Certification requirements:
GCP (Mandatory)
ITIL Foundation (Preferred)
Skills required
Understanding of SIP Protocols, Genesys Framework and Architecture
Good Knowledge of SIP protocol.
Hands on experience on multimedia setup (chat & email) environment
Hands On experience on Genesys Architect, Genesys Dialogflow engine
Hands On experience of integrating with Appfoundry applications as well as connectors Salesforce, Microsoft Dynamics, ServiceNow
Should have experience of troubleshooting Genesys Cloud interactions
Should have installation experience of Genesys Edge Device
Should have experience of integrating Cloud tel provider integration
Should have experience of configuring other UCC platforms such as 8X8, Microsoft teams, Zoom etc.
Working Knowledge of Genesys cloud modules such as WEM, Speech Analytics, Chatbot engine etc.
Strong knowledge on designing and developing Genesys Routing Strategies and IVRs
Good knowledge in Database such as SQL, Oracle, MySQL etc
Should have experience of integrating with SSO, Active directory tools
Some experience of Web Services/SOA functions, backend integrations, stored procedures, and scripting is must.
Strong exposure on CTI development, Agent Softphone, Genesys

API / SDK

Integration of Genesys solution with CRM Agent desktops.
Should have knowledge on JAVA/.Net technology.
Good ITIL Knowledge – Incident, Configuration Management
Proficiency in