Sr. ServiceNow Architect Position Available In Albany, New York

Job Order Number:

DG0200004

Job Title:

Sr. ServiceNow Architect

Company:

CompuCom Location:

Albany, NY

Salary:

Education:

Information Not Provided

Experience:

Information Not Provided

Hours:

Duration:

Full Time, Regular

Shift:

Description:

 Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a

• Sr. ServiceNow Architect
• to join our team.

The ideal candidate will bring deep expertise in ServiceNow Architecture and Integration with a strong focus on

• IT Service Management (ITSM)
• and
• IT Operations Management (ITOM)
• modules. This role will be instrumental in designing scalable and efficient solutions that drive IT operations, automation, and service delivery across the enterprise. The Senior ServiceNow Architect reports to the Senior Director and Practice Leader. This role will be front-and center in consulting engagements with Compucom’s existing and potential new customers.

• Key Responsibilities:

• + Design and architect scalable, maintainable, and high-performing ServiceNow solutions across modules like ITSM, ITOM, CMDB, SecOps, and custom applications.

+ Lead ServiceNow roadmap development and help define governance for platform usage.+ Partner with business stakeholders to gather requirements, define solution architecture, and ensure alignment with enterprise strategies.+ Create and maintain architectural diagrams, data models, and integration blueprints.+ Provide technical leadership and mentoring to developers and admins on best practices.+ Evaluate new features, plugins, and integrations and make recommendations for adoption.+ Ensure platform security, compliance, performance, and scalability through proper design.+ Oversee complex integrations with third-party systems using APIs, MID servers, and IntegrationHub.+ Lead design review sessions and ensure development aligns with architectural standards.+ Manage upgrades and ensure backward compatibility of customizations and integrations.+ Collaborate with ServiceNow product managers, business analysts, and enterprise architects.+ Face off with Account Teams on technical matters related to ServiceNow.

• Required Qualifications:

• + Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred).

+ 7+ years of experience working with ServiceNow, including at least 3 years as an Architect.+ ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in at least one module – ITSM or ITOM, (HRSD not applicable at this time.)+ Strong understanding of ITIL frameworks and processes.+ Exposure to AI/ML capabilities within ServiceNow (e.g., Predictive Intelligence).+ Proven experience with ServiceNow application development, scripting, and workflows.+ Experience designing and integrating ServiceNow with enterprise systems (e.g., Active Directory, CMDB, Monitoring Tools, HR Systems).+ Deep knowledge of platform architecture, MID servers, ACLs, and service portal design.+ Excellent customer skills, comfortable influencing senior executives.+ Excellent communication, leadership, and problem-solving skills.

• Preferred Qualifications:

• + ServiceNow Certified Application Developer (CAD) or Certified Technical Architect (CTA).

+ Experience with Agile or DevOps methodologies.+ Experience integrating external, non-ServiceNow AI/ML capabilities with ServiceNow+ Familiarity with ITOM integrations with cloud platforms like AWS, Azure, or

GCP.+ ITIL

v3 or v4 Certification a plus

• Wage Range
• :•The annual starting salary for this position is between •$93,750 – $137,500•annually.

Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

• Benefits
• :

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life in