ServiceNow Admin Position Available In New York, New York
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Job Description
ServiceNow Admin
ServiceNow serves as the firm’s enterprise platform and system of record for change management, configuration (CMDB), incidents, asset management, knowledge base, service requests, and other
ITSM/ITOM
functions. The Applications Engineer will play a critical role in maintaining the stability, performance, and security of the platform while also supporting strategic enhancements and integrations.
Key Responsibilities:
Lead administrative tasks, including ServiceNow upgrades, configurations, and patch management
Develop and implement platform enhancements following ServiceNow best practices
Monitor and maintain MID Servers to ensure uptime and proper configuration
Provide daily operational support for the ServiceNow platform and its core capabilities
Collaborate on building integrations using the ServiceNow Integration Hub
Gather and document business requirements, write user stories, and define acceptance criteria using Agile/Scrum methodologies
Ensure platform compliance with firm-wide security policies and
ISO 27001/2
standards
Develop dashboards and reporting solutions for business stakeholders
Support ITSM process adherence and governance
Required Qualifications:
Bachelor’s degree or equivalent experience
Minimum 4 years of experience working with the ServiceNow platform, including ITSM and ITOM modules
Minimum 4 years of experience in IT operations, working collaboratively across multiple IT teams
Solid understanding of the ServiceNow platform architecture and best practices
Preferred Qualifications:
Experience with ServiceNow HAM Pro
Familiarity with ITIL frameworks and ITSM methodologies
Experience with ServiceNow CMDB, Common Services Data Model (CSDM), Discovery, and Service Mapping
Strong interpersonal and communication skills with the ability to work effectively across diverse teams
This is a high-impact role ideal for a ServiceNow expert looking to advance their career within a well-established and collaborative IT environment.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:
91165607
Position Id:
8679736
