Integrations Engineer – Voice AI Position Available In Montgomery, Pennsylvania

Job Description:

About Us Observe.

AI is transforming customer service with AIagents that speak, think, and act like your best humanagents—helping enterprises automate routine customer calls andworkflows, support agents in real time, and uncover powerfulinsights from every interaction. With Observe.

AI, businesses boostautomation, deliver faster, more consistent 24/7 service and buildstronger customer loyalty. Trusted by brands like Accolade,Prudential, Concentrix, Cox Automotive, and Included Health,Observe.

AI is redefining how businesses connect withcustomers—driving better experiences and lasting relationships atevery touchpoint. The Opportunity Play a pivotal role in leadingintegration solutioning during pre-sales engagements and buildingintegrations during post-sales activities. You will also automatemanual processes, build impactful tools, and provide ongoingsupport to both customers and internal teams. What you’ll be doing

Pre-Sales Support:

Work closely with the Sales and pre-salesengineers to design integration strategies for clients during thepre-sales process. Lead technical discussions with clients todefine integration requirements and ensure the proposed solutionsmeet their needs from a data flow and system integrationstandpoint.

Post-Sales Support:

Lead the design and implementationof integrations between VoiceAI and client back-end applications(e.g., CRM, ERPs, telephony systems). Implement and maintainintegration solutions using platforms such as n8n and similarIntegration Platform-as-a-Service (iPaaS) providers. Integratetelephony systems and protocols such as SIP, PSTN, and others intoVoiceAI solutions, ensuring smooth call routing and interactionbetween systems. Automate manual integration processes to improveefficiency, reduce error rates, and ensure faster implementationcycles. Create and maintain detailed documentation for integrationprocesses, troubleshooting procedures, and best practices forclient teams and internal stakeholders. Troubleshoot integrationissues (Level 2 support) and provide ongoing support to bothclients and internal teams during implementation andpost-deployment. Provide Level 2 support for integration issues,working directly with clients to resolve any challenges they facein real-time.

Tools & Automation:

Build impactful tools thatimprove integration processes, reduce manual intervention, andstreamline client interactions with VoiceAI. Automate repetitiveintegration tasks and improve processes to ensure quicker go-livetimes and more efficient solution deployment What you bring to therole Bachelors degree in Computer Science, Engineering, or arelated technical field. 3 years of experience in integrationengineering, solution architecture, or a related field. Hands-onexperience with Integration Platform-as-a-Service (iPaaS)providers, such as n8n, Zapier, or similar platforms and proficientin API integrations and data flow management. Strong experience intelephony integrations, including knowledge of protocols like SIP,PSTN, and other telephony technologies. Hands-on experience withvarious file formats such as JSON, CSV, XML, TXT, and HTML.Proficiency in scripting using languages like Python. Experienceworking with cloud platforms like AWS, Google Cloud, or Azure.

Competence in database technologies like MongoDB and SQL. Provenexpertise in using REST APIs and integrating with third-partysolutions. Familiarity with Linux and macOS command-lineenvironments. What you can expect Competitive compensationincluding equity Excellent medical, dental, and vision insuranceoptions Flexible time off 10 Company holidays Winter Break and upto 16-weeks of parental leave 401K plan Quarterly Lifestyle SpendMonthly Mobile Internet Stipend Pre-tax Commuter Benefits SalaryRange The base salary compensation range targeted for thisfull-time position is $79,000-$108,000 per annum. Compensation mayvary outside of this range depending on a number of factors,including a candidate’s qualifications, skills, competencies andexperience. Base pay is one part of the Total Package that isprovided to compensate and recognize employees for their work, andthis role may be eligible for additional discretionarybonuses/incentives and equity (in the form of options). This salaryrange is an estimate, and the actual salary may vary based on theCompany’s compensation practices. Our Commitment to Inclusion andBelonging Observe.

AI is an Equal Employment Opportunity employerthat proudly pursues and hires a diverse workforce. Observe AI doesnot make hiring or employment decisions on the basis of race,color, religion or religious belief, ethnic or national origin,nationality, sex, gender, gender identity, sexual orientation,disability, age, military or veteran status, or any other basisprotected by applicable local, state, or federal laws or prohibitedby Company policy. Observe.

AI also strives for a healthy and safeworkplace and strictly prohibits harassment of any kind. We welcomeall people. We celebrate diversity of all kinds and are committedto creating an inclusive culture built on a foundation of respectfor all individuals. We seek to hire, develop, and retain talentedpeople from all backgrounds. Individuals from non-traditionalbackgrounds, historically marginalized or underrepresented groupsare strongly encouraged to apply. If you are ambitious, make animpact wherever you go, and youre ready to shape the future ofObserve.

AI, we encourage you to apply.