Managed Services Engineer – Azure Position Available In Montgomery, Pennsylvania

Job Description:

Since 1989, SHI International Corp. has helped organizationschange the world through technology. We’ve grown every year since,and today we’re proud to be a $14 billion global provider of ITsolutions and services. Over 17,000 organizations worldwide rely onSHI’s concierge approach to help them solve what’s next. But theheartbeat of SHI is our employees – all 6,000 of them. If you joinour team, you’ll enjoy:

• Our commitment to diversity, as thelargest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind toyou and your family.
• World-class facilities and the technologyyou need to thrive – in our offices or yours. ResponsibilitiesInclude, but not limited to:
• Build, support and implement a widerange of solutions using platform services for both internal andcustomer purposes.
• Manage and configure platform infrastructures,applications, and collaboration tools.
• Contribute and take leadon MSP Projects, collaborating with internal/external customer andensuring timely delivery and alignment with business objectives.
• Contribute, develop, and take lead on service improvementinitiatives, collaborating with internal/external customer andensuring timely delivery and alignment with business objectives.
• Engaging directly with customers through status updates, changerequests, meetings, incident responses, and projects, whileunderstanding their needs and success criteria.
• Monitoring anddiagnosing performance issues to ensure optimal system performance.
• Optimizing existing environments and standardizing processesusing/developing standard operating procedures (SOPs).
• Stayupdated with industry trends, emerging technologies, and bestpractices.
• Continuously seek opportunities for personal andprofessional growth.
• Track time and document work out of SHI’sPSA system, submitting weekly timesheets.
• Align with leadershipand organization initiatives.
• Mentor/Train lower tier engineeringemployees and service desk employees.
• Involvement in a wide rangeof required Audit’s.
• SOW Scoping, development, and build outassistance on a per-request basis.
• Ownership, alignment,assessment (at times delivery) of customer Agile Cloud Engineeringrequests.
• Assistance at all lower level’s where needed based onresource constraints. Qualifications
• Bachelors degree in arelevant field or equivalent practical experience
• 3-5 years ofrelevant work experience (preferably in a managed servicesenvironment).
• Expertise working with version control systems(such as Git, AzureDevOps).
• Deep understanding of Azure coreservices including Azure Compute, Storage, Network, and Security
• Expert level experience with additional Azure services includingAzure Virtual Desktop, Logic Apps, Analytics, etc.
• Vastunderstanding of additional technologies including DNS, MicrosoftWindows Server, Active Directory Required Skills
• Expert leveldesigning and building cloud solutions using Azure services andbuild/deploy using IAC – Terraform or CloudFormation.
• Provensuccess in contributing and taking lead on IT Projects,collaborating with internal/external customer, and ensuring timelydelivery and alignment with business objectives.
• Proficient inversion control systems (such as Git, AzureDevOps).
• Expertknowledge with Windows Server/Linux OS/terminal/AWS CLI skills.
• Extensive knowledge with Automation and Scripting – basic scriptingusing python, nodeJS or other.
• Strong proven success inconducting technical internal/customer facing meetings in aprofessional manner.
• Strong technical writing and communicationskills. Certifications Required
• Microsoft Azure Professionallevel certificate or ability to obtain within 3 months of hire.
• ITILv3 Certification or ability to obtain within 6 months of hire.

Security Certifications:

Industry-recognized certifications suchas CISSP or CISM or ability to obtain within 9 months of hire.

Unique Requirements

• Travel by air for up to 10% annually. Thistravel will primarily be for customer meetings, events, and office.
• This position requires to work overtime and be open to workingduring holidays when business needs demand it.
• As part of arotating on-call engineer schedule, you must provide after-hourssupport for escalations.
• Maintain the required utilizationlevels. These requirements may change quarterly to align withevolving business needs. Additional Information
• The estimatedannual pay range for this position is $70,000 – $140,000. Thecompensation for this position is dependent on job-relatedknowledge, skills, experience, and market location and, therefore,will vary from individual to individual. Benefits may include, butare not limited to, medical, vision, dental, 401K, and flexiblespending.
• Equal Employment Opportunity – M/F/Disability/ProtectedVeteran Status