Client Onboarding Project Manager (Cybersecurity) Position Available In Suffolk, Massachusetts

Client Onboarding Project Manager (Cybersecurity) Recorded Future United States, Massachusetts, Boston Jun 25, 2025 With 1,000 intelligence professionals, over $300M in sales, and serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company! As a Client Onboarding Project Manager, you’ll join our Customer Success organization to deliver quick time-to-value solutions to top clients during the onboarding phase. Working closely with clients and cross-functional internal teams, you will drive strategic outcomes including: Defining and executing strategic outcomes-based onboarding plans for top-tier clients, laying the groundwork for long-term success
Identifying opportunities and risks, and presenting recommendations & solutions
Providing prescriptive onboarding best-practices and industry specific intelligence use cases
Ensuring comprehensive knowledge transfer and effective handoff between presales, and from onboarding to the expansion team What you’ll do as a

Client Onboarding Project Manager:

Manage top strategic and enterprise accounts
Find solutions to complex technical issues during onboarding and outline clear next steps
Become a trustworthy expert partner who consults clients on onboarding and implementation best practices, their path to successful outcomes, and recommendations
Convey clear, concise, and professional written and verbal communications; switching writing and language to different personas and motivations
You’ll manage multiple projects in a dynamic, fast-paced environment, including creating specific onboarding plans, defining objectives, sharing weekly project updates, and delivering within the desired time frames
Conduct new user advance training with a focus on client’s priority use cases; ensuring our clients are proficient using the Recorded Future Portal and show a high adoption rate (>70%) during onboarding
Lead on developing, shaping, and enhancing premium services client onboarding such asenhancing kick-off and review slidesand the overall client experience What you’ll bring as a

Client Onboarding Project Manager:

4+ years of relevant work experience in Cybersecurity, SecOps, or Threat Intelligence or other relevant industries
Certifications are preferred and can include Security+ (strongly recommended), PMP, Certified Scrum Master
Demonstrated understanding of Project Management processes, strategies and methods
Master client workflow discovery across all types of client team functions
Knowledge of basic API/integration troubleshooting steps
Superb communication skills with an ability to convey complex concepts to all levels of personnel
Ability to conduct advanced product workshops

Requirements:

US-based, and ability to work from our Arlington, VA or Somerville, MA office Why should you join Recorded Future?
Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8-star user rating from Gartner and more than 45 of the Fortune 100 companies as clients. Want more info?

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Check out our awards and announcements We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day. If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at careers@recordedfuture.com Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law. Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions. Notice to

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