Security Operations Center Operator – Boston, MA Position Available In Suffolk, Massachusetts

Security Operations Center Operator – Boston, MA Triple Canopy dental insurance, paid holidays, 401(k), retirement plan United States, Massachusetts, Boston Jun 18, 2025 –

POSITION SUMMARY:

The Security Operations Center (SOC) Level 1 Operator is a CCTV, alarm monitoring, and dispatch specialist. The Level 1 Operator will monitor several screens observing cameras, monitor access control, gather information, analyze data, and provide input to their supervisor on their observations. They must be able to observe and recognize patterns of activity and coordinate or dispatch appropriate security monitoring measures and response teams. The Level 1 Operator must be organized and maintain daily logs of activities from security cameras and security teams.

PAY TRANSPARENCY/COMPENSATION

$28.00 per hour

RESPONSIBILITIES

Work rotating shifts to ensure 24/7 coverage for the Regional Security Operations Center.
Ensure rapid dispatch of security personnel to ensure quick reaction, disruption, and resolution of security incidents.
Experience in using CCTV and alarm monitoring / access control software in coordination with a communication or security operations center.
Draft, develop, and update SOC standard operating procedures (SOPs), processes, and systems to ensure vigilant and comprehensive video monitoring, incident detection, and incident management.
Communicate verbally or in writing in a clear and concise manner while in stressful situations.
Produce suspicious / criminal activity and incident reporting products for delivery to higher level supervisors and client leadership.
Draft Be on the Look Out (BOLO) flyers for individuals who have acted against the client with malicious intent, or pose a threat to client properties and personnel.
Provide assistance with access control, access card procedures, Lenel reports, and CCTV investigations.
Observe and recognize patterns of activity and coordinate appropriate security monitoring and response.
Monitor cameras and be able to identify and predict suspicious/criminal activity. Make every effort (through observations and documentation) to identify potential threats to the client’s corporate critical infrastructure: people, facilities, assets, and brand/reputation.
Utilize CCTV, access control and alarm monitoring software and systems (Intellicene, CCURE, Lenel, Genetec, Physical Security Information Management System (PSIMS), MS Office applications, and visualization tools (to include building infographics) on a daily basis.
Maintain a log of all rotating shifts’ activities including notifications from security partners.
Deliver concise and effective information, in order to inform and direct security responders as well as the ability to dispatch security elements to areas of concern.
Understand the operation of all communications and information technology hardware, software, and firmware utilized to perform security monitoring functions. To include radio transmissions and using a notification platform.
Take responsibility for assigned tasks.
Other services and support as needed.

QUALIFICATIONS

High school graduate or equivalent
Minimum of two years of experience working in a security environment or dispatch center
Proficiently speaks and writes English
Proficient in English composition
Must be able to sit or stand for long periods of time without debilitating discomfort Preferred Qualifications and Skills College Degree or equivalent in any relevant field such as security studies, law enforcement, intelligence, political science, international affairs.
Trained in or familiar with Intellicene, Lenel or Genetec, Physical security information management systems (PSIMS), and Mass Notification systems
Proper radio transmission experience
Served in the Military, Law Enforcement, Government, or Private Security

BENEFITS

Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace. Medical, Vision & Dental Insurance
Paid Time-Off Program & Company Paid Holidays
401(k) Retirement Plan

Insurance:

Basic Life & Supplemental Life
Health & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Personal Development & Learning Opportunities
On-the-job Training, Skills Development & Certifications
Employee Referral Program

Corporate Sponsored Events & Community Outreach Working Conditions:

Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves extended periods of sitting while engaged with a computer terminal or phone.

Physical Requirements:

Must have close visual and audio acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; determining the accuracy, neatness, and thoroughness of work; or to make general observations of facilities or structures. Must meet all physical and psychological standards as required by the contract. Local travel or participation in shift work may be requested. – In an ever-changing and complex world, security concerns are paramount. Enhanced security requires education, training, and specialized skills. Constellis provides end-to-end risk management and comprehensive security solutions to safeguard people and infrastructure globally. Our team of strategic problem solvers has a steadfast moral compass and unwavering dedication to creating a safer world. Constellis is committed to the success of our customers and partners. Constellis protects critical priorities safely and efficiently around the world. Operating globally and based in the Washington D.C. area, our employees bring unparalleled dedication and passion for creating a safer world and upholding the highest standards of compliance, quality, and integrity. As a leading global provider of risk management, security, humanitarian, training and operational support services to government and commercial customers worldwide, Constellis’ forward-thinking solutions include a range of synergistic services, including background investigations, social intelligence tools, advanced training, logistics and life support, UAV and K9 services, and crisis response mitigation. At Constellis, our number one priority is to secure success for our customers. For more information, visit www.constellis.com EEOC Statement Constellis and its affiliated companies are equal opportunity employers. All applicants receive consideration without regard to race, color, sex, age, ethnicity, religion, national origin, disability, veteran status or any other characteristic prohibited by federal, state, or local law.