Physical Security Risk Intelligence and Case Management Platform Administrator Office of Security Position Available In Davidson, Tennessee

Physical Security Risk Intelligence and Case Management Platform Administrator Office of Security
Administrative and Corporate Services
Hermitage, Tennessee, United States Position Summary
When you believe that what you do matters, it’s more than a job. In the Office of Security, we believe protecting our people, clients, and facilities is the most meaningful thing we do. As the Risk Intelligence and Case Management Platform Administrator, you will manage and maintain the Office of Security’s Ontic security platform, ensuring its optimal performance and reliability. Additionally, you will research and analyze data to identify potential physical security threats, provide actionable insights, and develop strategies to mitigate risks. Risk intelligence at Deloitte protects people, assets, and business continuity—a tangible, high-impact responsibility. And you will be joining a team of innovative, experienced individuals passionate about their work.
Work you’ll do
The physical security platform administrator is responsible for administering, configuring, and maintaining Deloitte’s Ontic Systems Incident, Investigations, and Case Management software. This role ensures the system operates efficiently, meets the organization’s needs, and supports the security, investigative, and other stakeholder teams in their daily operations.

The role will also assist in monitoring open-source intelligence, social media, and the dark web to identify and analyze physical security threats to our professionals and our organization. The core of this role is analyzing risk data, overseeing protective intelligence, and ensuring the platform effectively supports physical security investigations.
We are seeking candidates with intelligence experience, especially in risk and protective intelligence. Applicants must know OSINT investigative techniques, corporate physical security protocols, risk management, threat assessment, and the intelligence cycle. The role requires handling confidential information, working independently in a fast-paced environment, managing multiple tasks simultaneously, and maintaining a sense of urgency. Candidates should possess strong analytical and communication skills and be proficient with web-based tools and social media platforms.
In this role, you will:
Oversee the day-to-day operations of the Incident, Investigations, and Case Management software platform
Ensure system availability, performance, and security
Configure and customize the software to meet organizational requirements
Develop and implement dashboards, workflows, forms, templates and reports within the system
Manage user roles, permissions, and access controls
Provide technical support to end-users, resolving issues and answering queries
Conduct training sessions for new users and ongoing training for existing users
Create and maintain user documentation and training materials
Support the security and investigative teams in managing incidents, investigations, and cases
Ensure accurate and timely entry of data into the system
Monitor and track the progress of incidents and cases, ensuring they are resolved efficiently
Create monthly metrics reporting to leadership and respond to ad hoc requests for information or reports
Stay updated with the latest features and updates from Ontic Systems
Identify opportunities for system enhancements and process improvements
Implement best practices for system usage and data management
Implement and follow security protocols to protect sensitive information from unauthorized access
Create, monitor, and assess risk and protective intelligence feeds and reports
Assist in monitoring open-source intelligence, social media, and the dark web to identify and analyze physical security threats. Also, assist Physical Threat and Risk Intelligence specialists with the following, as time permits:
Collect and analyze data to identify potential security threats and use analytical tools and techniques to detect patterns and anomalies.
Develop and deliver risk intelligence reports and briefings
Research, assess, and acquire publicly available information in response to intelligence gaps
Conduct persons of interest (POI) investigations to evaluate the credibility and severity of identified threats to executives and at-risk personnel
Conduct the overall assessment of potential physical security threats and risks to personnel, assets, and operations.
Work as part of a team to prepare and disseminate intelligence briefings and reports for senior management and relevant stakeholders
Perform other job-related duties as assigned
The successful candidate will possess:
Strong knowledge of the Ontic Systems Incident, Investigations, and Case Management software platform
Strong analytical and troubleshooting skills. Ability to diagnose and resolve technical issues efficiently.
Ability to solve complex problems and deal with a variety of variables while meeting quality requirements and maintaining a sense of urgency
Ability to work in a high-pressure environment and manage multiple tasks and projects simultaneously
Ability to handle confidential and sensitive information with the utmost discretion and integrity
Excellent verbal and written communication skills; ability to explain technical concepts to non-technical users
Strong organizational skills and attention to detail
Strong customer service orientation
Ability to work collaboratively with cross-functional teams
Strong ability to work independently and as part of a small and growing team
Ability to work outside regular business hours, including nights, weekends, holidays, etc.
Qualifications

Required:

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
5+ years of related system administration experience
5+ years conducting risk/protective intelligence analysis is also desirable
Bachelor’s degree required
Experience in Law Enforcement, Criminal Justice, Intelligence Studies, Emergency Management, Security Studies, Corporate Security or intelligence-related field is preferred
Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve
Must be available for on-call response 24/7 to respond to crises and/or emergencies
This role requires the candidate to work onsite and will ultimately work within the global Security Operations Center
Strong understanding of IT infrastructure, databases, and system integration
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Information for applicants with a need for accommodation:

Hyperlink:

https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
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Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.
Professional development
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, “Deloitte” means Deloitte LLP. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Requisition code: 302103