Data Analyst Position Available In Miami-Dade, Florida
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Job Description
Data Analyst
Title:
Data Analyst
Location:
On-Site Juno Beach, FL
Type:
Contract
Duration:
Long Term
Description:
A candidate with 3 5 years’ experience in analytics, ITSM, or digital experience, familiar with Power BI, Tableau, Excel, ServiceNow, Nexthink, and enterprise portals will be ideal. Strong communication and cross-functional collaboration skills are essential. Data Analyst to support Client’s Technology Experience Score (TXS) and IT4U initiatives.
Technology Experience Score (TXS)
Analytics:
Analyzing and monitoring TXS and its core metrics, aiming for a score of 90 by 2029. Use data from ServiceNow, Nexthink, and IT4U to identify trends and insights.
Customer Experience Data Integration:
Aggregating experience data across IT4U, Nexthink, ServiceNow, and surveys to build a comprehensive enterprise view. Supporting action prioritization through data-driven insights.
IT4
U Initiative Support:
Analyzing user behavior and feedback on IT4U to optimize service and reduce desk contacts. Engaging with monthly IT4U Influencer Forums and developing pertinent communications.
Collaboration & Communication:
Working with service owners, analysts, engineers, and communication teams to translate data into impactful leadership-ready insights. Promoting a customer-first, data-driven culture within TSO teams
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:
91117543
Position Id:
25-224544
