Data Analyst (TXS and IT4U) Position Available In Palm Beach, Florida
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Job Description
Data Analyst (TXS and IT4U) Five Rivers IT, Inc.
Juno Beach, FL Location:
On-Site – Juno Beach Florida Data Analyst to support Experience Score (TXS) and IT4U initiatives.
Key Responsibilities:
Technology Experience Score (TXS)
Analytics:
Analyzing and monitoring TXS and its core metrics, aiming for a score of 90 by 2029. Use data from ServiceNow, Nexthink, and IT4U to identify trends and insights.
Customer Experience Data Integration:
Aggregating experience data across IT4U, Nexthink, ServiceNow, and surveys to build a comprehensive enterprise view. Supporting action prioritization through data-driven insights. IT4
U Initiative Support:
Analyzing user behavior and feedback on IT4U to optimize service and reduce desk contacts. Engaging with monthly IT4U Influencer Forums and developing pertinent communications.
Collaboration & Communication:
Working with service owners, analysts, engineers, and communication teams to translate data into impactful leadership-ready insights. Promoting a customer-first, data-driven culture within TSO teams.
Qualifications:
A candidate with 3-5 years’ experience in analytics, ITSM, or digital experience, familiar with Power BI, Tableau, Excel, ServiceNow, Nexthink, and enterprise portals will be ideal. Strong communication and cross-functional collaboration skills are essential. 34ZtioGjNk
