Senior Data Analyst Position Available In Mecklenburg, North Carolina

Senior Data Analyst North Carolina, Charlotte 05/01/2025 Contract Active

Job Description:

Job Summary
We are seeking a Senior Data Analyst with strong analytical, technical, and communication skills to join the CXD Group. This role focuses on advanced data analytics in support of call center technologies, including reporting on ChatAI/GenAI bots and other digital tools that enhance customer experience and contact center efficiency. The ideal candidate will be comfortable working with ambiguity and minimal direction, turning complex, structured and unstructured data into meaningful insights and business stories. Job Responsibilities
Conduct advanced analytics and experimentation (including A/B testing) using Python and SQL to derive actionable insights.
Work with large and complex datasets to identify patterns, trends, and opportunities.
Create synthesized data stories from disparate data sources and present findings to Product Owners, Stakeholders, and Executives
Translate technical results and methodologies into simple, understandable terms for non-technical audiences.
Support implementation and performance reporting for new third-party AI-based chat and call center tools.
Combine structured and unstructured data fields to generate new metrics and tagging logic.
Independently analyze and solve business problems with minimal guidance.
Partner with cross-functional teams to support digital transformation and contact center optimization. Required Skills
Minimum 3+ years of experience in data analytics (not data science).
Proficiency in SQL for data manipulation, joining large datasets, and creating custom data fields.
Proficiency in Python, particularly for running A/B tests and statistical analyses.
Strong communication and storytelling skills – must be able to present complex findings to stakeholders.
Experience with both structured and unstructured data.
Comfortable working with ambiguous data problems and independently finding solutions
Ability to quickly understand and translate business problems into data-driven solutions. Preferred Skills
Experience in a digital or call center environment, especially with customer experience platforms.
Understanding of ChatAI/GenAI bot analytics, call routing, and workforce planning.
Familiarity with third-party call center technology vendors and reporting tools.
Background in working with digital product teams. Certifications
[Insert relevant certifications if applicable, e.g., Google Data Analytics, Certified Analytics Professional] Education
Bachelor’s degree in Data Analytics, Computer Science, Statistics, or a related field. Master’s degree is a plus.