Senior Data Analysts Position Available In Mecklenburg, North Carolina

Senior Data Analysts North Carolina, Charlotte 05/01/2025 Contract Active

Job Description:

Job Summary
We are looking for a highly experienced Senior Data Analyst (8+ years) to join our Customer Experience & Digital (CXD) Group, supporting advanced analytics initiatives across call center technologies and AI-driven digital tools. This role is ideal for a hands-on data expert who thrives in ambiguity, can independently tackle business problems, and translate complex datasets into strategic insights—without a focus on reporting or pure data science. Job Responsibilities
Perform end-to-end A/B testing and experimentation using Python to derive statistical insights.
Analyze large, complex datasets (structured and unstructured) to uncover trends and drive business decisions.
Transform and tag raw data in SQL, combining multiple sources to build new fields and metrics
Work closely with stakeholders, product owners, and business leaders to present data-driven stories and strategic insights.
Translate complex technical analyses into easily understandable business terms and recommendations.
Support the implementation and monitoring of new ChatAI/GenAI tools for contact center optimization.
Work independently to understand business objectives and deliver analytics solutions with minimal guidance.
Provide thought leadership on advanced data analytics approaches and experimentation strategies. Required Skills
8+ years of experience in data analytics (not data science or reporting roles).
Expertise in SQL for data manipulation, integration, and transformation across large datasets.
Strong Python skills, particularly for running A/B testing and advanced analytics.
Experience handling unstructured and structured data.
Excellent storytelling and communication skills—capable of presenting technical results to executive stakeholders.
Proven ability to operate with minimal direction and solve open-ended business problems.
Experience creating new data tagging, fields, and synthesized datasets from complex environments. Preferred Skills
Experience working in or with customer experience, digital platforms, or contact center technology.
Familiarity with metrics related to ChatAI/GenAI bots, such as call volume, speed to answer, queue routing, and staffing.
Exposure to third-party call center analytics or workforce planning tools.
Experience in fast-paced, ambiguous environments or startups. Certifications
[Insert if any relevant certifications are preferred, e.g., Certified Analytics Professional, Python for Data Analytics] Education
Bachelor’s degree in Data Analytics, Statistics, Computer Science, or a related field. Master’s preferred.