Customer Experience Data Analyst Position Available In [Unknown county], North Carolina

Remote Customer Experience Data Analyst Reputation life insurance, vision insurance, parental leave, sick time, long term disability, 401(k), employee discount United States, North Carolina Jun 23, 2025 About Reputation Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more. Reputation continues to earn recognition as a trusted leader in both innovation and partnership. Most recently, the company was named an Inc. Power Partner, a distinction awarded to B2B organizations with a proven track record of helping clients thrive. Reputation was also officially Certified as a Great Place to Work, reflecting its commitment to cultivating a world-class culture that fuels long-term success for employees and customers alike. Why work at Reputation? Reputation has achieved substantial annual recurring revenue from Global Fortune 1000 companies and continues to grow worldwide. We’ve secured significant funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including a major equity financing from Marlin Equity Partners in January 2022. Reputation is trusted by more than 250 partners, including Google, Meta, Yelp, Apple Business Connect, Healthgrades and Entrata. The platform is used by major automotive OEMs and thousands of their new vehicle dealerships. Additionally hundreds of healthcare systems and their locations, along with top property management firms have integrated Reputation within their organizations. Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed. Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

Our Mission:

Help businesses always know what their customers are saying about them and always act on that feedback We are seeking a skilled and data-driven Customer Experience Data Analyst to join our Expert Services team. The ideal candidate will be responsible for creating and delivering high-quality custom insight reports, analytics and presentations to our strategic enterprise clients. This role will work alongside our CX Strategists, Data Scientists and Customer Success Teams to scope projects, coordinate resources, execute analyses, and present findings to executive audiences. We are looking for someone with a passion for data and storytelling, and a proven track record of delivering action-focused insights.

Responsibilities:

Actionable Insight:

Work closely with key clients to understand their business questions and deliver high-quality custom insights which provide actionable recommendations. Explore the relationship between survey data and online feedback with client metrics; create compelling strategies for brand and operational improvement.

Storytelling and Data Visualisation:

Translate data and insights into a clear narrative, highlighting the most important data with associated impact. Tell a story through each presentation with clear, well-laid-out and creative data visualisations.

Presentation and Ownership:

In partnership with a CX Strategist or Global Expert Services Lead, present insights and recommendations clearly and concisely to client stakeholders. This might be written up via email, or presented via teleconference or in person. Contribute to conversation and discussion about the insight, recommendations and action taken.

Operational Efficiency:

Build repeatable processes internally to scale high-quality analytics within the Expert Services team, and identify better ways of working to drive greater efficiency in delivering custom insight.

Team Collaboration:

Partner with Data Scientists and Product Team to identify optimisation opportunities that reflect upcoming needs for clients.

Qualifications:

3+ years of experience in data analysis and insight, with a focus on customer experience and/or market research Degree in Business Analytics or comparable experience Expertise in Microsoft Office Suite (PowerPoint, Excel, Word) and other data visualization tools is essential. Experience in analytical tools such as SPSS, Python, and SQL is preferred Strong problem-solving skills with a creative mindset and excellent written and verbal communication. Ability to collaborate effectively within a team and proactively address challenges. Comfortable working with varied data sources, including survey data, reviews, financial data, transactional records, employee feedback and social data. Detail-oriented with a strong emphasis on accuracy. Ability to work autonomously, manage tight deadlines, and handle multiple priorities in a fast-paced environment. When you join Reputation, you can expect: Flexible working arrangements. Career growth with paid training tuition opportunities. Active Employee Resource Groups (ERGs) to engage with. An equitable work environment. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. At Reputation, we’re committed to building a workforce that reflects a broad range of backgrounds, experiences, and perspectives. We believe that diversity strengthens our team, drives innovation, and helps us better serve our customers and communities. Through inclusive hiring practices and ongoing initiatives, we strive to create a workplace where everyone feels valued and empowered to contribute. Additionally, we offer a variety of benefits and perks, such as: Flexible PTO for salary paid employees Hourly employees accrue PTO based on tenure and receive 5 sick days annually, available day 1 10 paid company holidays 4 company paid , “Recharge Days,” which are wellness days off for the entire company Health, dental and vision insurance 401k Paid Parental Leave for all eligible employees as of day 1 of employment Employer paid short and long term disability and life insurance Employee Assistance Program (EAP) Access to a wide variety of unique perks and apps: PerkSpot

• Employee Discount Program Wellhub (Gym Pass)
• Access to wellbeing virtual apps, coaching and gym membership options Carrot Fertility
• Fertility & family forming, maternity, parenting, and hormonal health support Omada
• Virtual prevention and physical therapy program Ladder
• Life insurance to supplement outside of employer offering SoFi
• Financial wellbeing platform and 1:1 advice Fetch
• Pet insurance discount program Spring Health for Guardian
• Virtual mental health support XP Health for Guardian (virtual eye-wear platform) We are an equal opportunity employer and value diversity at our company.

We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. To learn more about how we handle the personal data of applicants, visit ourCandidate Privacy Notice. Applicants only

• No 3rd party agency candidates.