Data Analyst – Services Position Available In Wake, North Carolina

Data Analyst

• Services
  General Information
  Req #

WD00083867

Career Area:

Services

Country/Region:

United States of America

State:

North Carolina

City:

Morrisville

Date:

Monday, June 16, 2025

Working Time:

Full-time

Additional Locations:

• United States of America
• North Carolina
• Morrisville
  Why Work at Lenovo
  We are Lenovo.

We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (

HKSE:

992) (

ADR:

LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our Description and Requirements
Key Responsibilities
Analyze call center metrics, remote service data ( Onsite and Depot), and customer experience feedback to identify trends, patterns, and areas for improvement
Design and implement dashboards to track KPIs for service delivery performance, customer satisfaction, and operational efficiency
Perform root cause analysis on service delivery issues to help teams address underlying problems
Generate regular reports on service performance metrics for leadership and operational teams
Collaborate with IT and service management teams to improve data quality and collection methods
Translate complex data findings into clear, actionable recommendations for non-technical stakeholders
Required Qualifications
3+ years of experience in data analysis, preferably within a service delivery or call center environment
Strong experience with data visualization tools (e.g., Tableau, Power BI)
Proficiency in statistical analysis and data mining techniques
Experience analyzing customer satisfaction metrics and service level agreements
Demonstrated ability to transform complex data into actionable insights
Preferred Qualifications
Experience with remote service delivery models and associated metrics
Familiarity with CRM systems and support ticketing platforms
Understanding of customer journey mapping and experience measurement
Experience with process improvement methodologies (Six Sigma, Lean)
What Success Looks Like
Deliver data-driven insights that measurably improve customer satisfaction scores
Create self-service analytics that enable teams to make informed decisions
Identify optimization opportunities that reduce costs while maintaining service quality
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations:

• United States of America
• North Carolina
• Morrisville