Membership & Data Specialist Position Available In Capitol Planning Region, Connecticut

Membership & Data Specialist Hartford, CT (http://maps.google.com/maps?q=1+Nahum+Drive+Hartford+CT+USA+06112) • Northwest Apply Job Type Part-time Description The Membership & Data Specialist is responsible for creating a warm and welcoming environment. They greet and direct members and visitors, provide Club information and flyers, answer phones and provide administrative support to Club staff. The Membership & Data Specialist also owns all aspects of data/information entry, tracking membership statistics; coordinating membership process, and responding to member requests. They also assist with membership benefits programs, membership satisfaction, and supports information related to membership, member-related services, and potential new members.

Key Job Responsibilities:

+ Manages club member data daily and ensures that member data is accurate and all applications are fully completed, fees are collected, and membership cards are issued. + Assists club members daily to ensure they accurately scan their membership cards prior to entering program areas; makes & reissues membership cards in a timely fashion; assists club members who forget membership cards with alternate sign-in methods. + Monitors attendance, pick-ups, and drop-offs of children according to safety and security protocols and parental or guardian authorizations. + Monitors visitor access and sign-in as required. + Provides attendance and demographic reports of membership data on a regular and consistent basis. + Monitors the front desk equipment, supplies, and various program needs; brings inventory and supply issues to the attention of the Club Director. + Conducts community outreach activities, encourages parent/guardian engagement, and promotes and recruits youth for programs. + Schedules tours and orientations for new members, parents, volunteers, and visitors. + May assist or provide program services and cooperative learning activities for youth that are both recreational and educational. + Obtains & enters individual program areas roster accurately on a daily basis. + Responds to visitors, parents, volunteers, and club member inquiries and/or redirects questions to appropriate staff. + Answers incoming telephone calls, determines the purpose of callers, and forwards calls to appropriate personnel or department. + Answers questions about the organization and provides callers with address, directions, and other information. + Collects membership, summer, field trip, program, and special event fees. Maintains logs and safeguards all financial information. + Tracks member payment plans. Will follow up until payments are received in full or alert supervisor when unable to collect. + Provides parents and visitors with flyers and other written information concerning Club programs and special events. + Performs administrative duties as needed, such as filing, photocopying, and collating. + Keeps the front desk and Club entry neat and organized; updates display boards/monitors as needed with relevant information. + Ensures the safety of members, and demonstrates positive values, and ethical behavior during service and program delivery. + Displays a high level of enthusiasm, commitment, and professionalism towards Club members, parents, and activities. + Works with peers to share best practices and ensure high-quality service across the organization. + Other duties and training as assigned.

Supervisory Responsibility:

This position does not have any direct reports but may utilize Club Youth Development Professionals to accomplish tasks or projects. Expected Hours of Work + September•early

June:

Monday through Friday 2:00 pm to 7:00 pm + Late June•

August:

Monday through Friday eight hours between 8:00 am to 6:00 pm as designated by supervisor + Occasional morning and/or evening and weekend work will be required as job duties demand Requirements + High School diploma or GED + Combined experience and/or formal training equivalent to a minimum of one year where: Office, database and customer service experience was gained; Technology such as MS Office and Outlook was utilized regularly; Experience working with youth was gained + Strong communication and interpersonal skills + Must be detail oriented and well organized + Proven ability to prioritize and multi-task + Bi-lingual in English and Spanish required + Demonstrated ability to be flexible, patient and tolerant + Willingness to learn Salary Description $17•20 an hour