Membership & Data Specialist Position Available In Capitol Planning Region, Connecticut

Membership & Data Specialist Boys and Girls Club of Hartford Inc 1 Nahum Drive, Hartford, CT 06112

Description:

The Membership & Data Specialist is responsible for creating a warm and welcoming environment. They greet and direct members and visitors, provide Club information and flyers, answer phones and provide administrative support to Club staff. The Membership & Data Specialist also owns all aspects of data/information entry, tracking membership statistics; coordinating membership process, and responding to member requests. They also assist with membership benefits programs, membership satisfaction, and supports information related to membership, member-related services, and potential new members.

Key Job Responsibilities:

Manages club member data daily and ensures that member data is accurate and all applications are fully completed, fees are collected, and membership cards are issued. Assists club members daily to ensure they accurately scan their membership cards prior to entering program areas; makes & reissues membership cards in a timely fashion; assists club members who forget membership cards with alternate sign-in methods. Monitors attendance, pick-ups, and drop-offs of children according to safety and security protocols and parental or guardian authorizations. Monitors visitor access and sign-in as required. Provides attendance and demographic reports of membership data on a regular and consistent basis. Monitors the front desk equipment, supplies, and various program needs; brings inventory and supply issues to the attention of the Club Director. Conducts community outreach activities, encourages parent/guardian engagement, and promotes and recruits youth for programs. Schedules tours and orientations for new members, parents, volunteers, and visitors. May assist or provide program services and cooperative learning activities for youth that are both recreational and educational. Obtains & enters individual program areas roster accurately on a daily basis. Responds to visitors, parents, volunteers, and club member inquiries and/or redirects questions to appropriate staff. Answers incoming telephone calls, determines the purpose of callers, and forwards calls to appropriate personnel or department. Answers questions about the organization and provides callers with address, directions, and other information. Collects membership, summer, field trip, program, and special event fees. Maintains logs and safeguards all financial information. Tracks member payment plans. Will follow up until payments are received in full or alert supervisor when unable to collect. Provides parents and visitors with flyers and other written information concerning Club programs and special events. Performs administrative duties as needed, such as filing, photocopying, and collating. Keeps the front desk and Club entry neat and organized; updates display boards/monitors as needed with relevant information. Ensures the safety of members, and demonstrates positive values, and ethical behavior during service and program delivery. Displays a high level of enthusiasm, commitment, and professionalism towards Club members, parents, and activities. Works with peers to share best practices and ensure high-quality service across the organization. Other duties and training as assigned.

Supervisory Responsibility:

This position does not have any direct reports but may utilize Club Youth Development Professionals to accomplish tasks or projects. Expected Hours of Work September – early

June:

Monday through Friday 2:00 pm to 7:00 pm Late June –

August:

Monday through Friday eight hours between 8:00 am to 6:00 pm as designated by supervisor Occasional morning and/or evening and weekend work will be required as job duties demand

Requirements:

High School diploma or GED Combined experience and/or formal training equivalent to a minimum of one year where: Office, database and customer service experience was gained; Technology such as MS Office and Outlook was utilized regularly; Experience working with youth was gained Strong communication and interpersonal skills Must be detail oriented and well organized Proven ability to prioritize and multi-task Bi-lingual in English and Spanish required Demonstrated ability to be flexible, patient and tolerant Willingness to learn