Data Center Operations Specialist II (Cox Media) Position Available In Fulton, Georgia

Company Cox Communications, Inc. Job Family Group Information Technology Job Profile Data Center Operations Specialist II Management Level Individual Contributor Flexible Work Option Hybrid – Ability to work remotely part of the week Travel % No Work Shift Evening Compensation Hourly base pay rate is $23.65 – $35.48/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description SUMMARY This position is the subject matter technical expert on the Cox Media CFC Operations team responsible for handling escalated technical support issues as well as ad insertion data analysis and root cause analysis. Also responsible for fulfillment verification processing, schedule loading, issue recognition and communication for the advertising sales back office. This position will work closely with other back office departments, sales support teams, vendors, and partners to ensure the highest levels of contract fulfillment occur. The position will act as subject matter experts for projects and initiatives that involve operations technology, data, and process.

RESPONSIBILITIES

• Write MS-SQL Queries to pull technical ad insertion performance data for technical run rate analysis.
• Aggregate and analyze data, identify trends, root cause and propose solutions to resolve production issues
• Engage applicable internal and external partners including CFC analysts, video engineering, external vendors and other relevant parties to actively resolve issues.
• Work with external ad partners on actively identifying and resolving systemic playback issues.
• Serves a lead technical subject matter expert in technical ad insertion operations for the Cox Media CFC Operations team.
• Recognize issues impacting the successful loading of daily playback schedules; diagnose and triage any issues to ensure that they are resolved prior to first scheduled event daily.
• Responsible for proper playback and verification of locally inserted commercials, including the monitoring and adjusting of video and audio levels to ensure highest quality of playback.
• Pro-actively monitor the health of ad insertions systems to ensure continues smooth operation of business critical equipment.
• Apply advanced skills to resolve complex problems
• Responsible for coordinating/supporting technical hardware/software, configuration, milestone issue communications.
• Document all hardware and software problems and follow up with user/technical support vendors on software/hardware problems
• Communicate all equipment failures and technical errors.
• Responsible for troubleshooting operations workflow issues through system knowledge and vendor engagement
• Effectively identifies process or system problems as they occur and takes appropriate steps to solve issues without specified processes or procedures.
• Determines path of action regarding technical issues under conditions of uncertainty, sometimes with incomplete information, that produce effective results.
• Perform related work as required.

QUALIFICATIONS

Minimum HS diploma, GED or relevant work experience; 4+ years of experience preferred in related field (i.e. linear advertising technology operations, technical support, Video engineering or broadcast television work, etc.) Must have experience in media fulfillment and/or inventory management Requires strong proficiency with windows operating systems, Microsoft office suite including Excel, Word, and Outlook, digital ad insertion technology. Proficiency running MS SQL queries to extract relevant data and perform analysis. Interpersonal, collaborative, troubleshooting, and high touch communication skills to work effectively with teams throughout organization Strong problem solving and analytical skills; ability to look at broad data and propose specific solutions Preferred AS/AA or Technical Certification in related discipline strongly desired (i.e. Engineering, Computer Science, etc.). Experience in telecommunications industry desired. Experience with Arris and Sea Change ad insertion platforms helpful. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.