Senior Product Support Specialist (Data Center) Position Available In Durham, North Carolina

Description Job Summary:

Provide technical support on PowerSecure MicroGrid equipment for Critical Infrastructure Systems. This role is customer-focused, requiring high decision quality, systematic analysis, and strong problem-solving skills to ensure safe and effective resolution of technical issues.

Minimum Qualifications:

+ 12+ years of commercial/industrial experience with Generators, ATS/switchgear, and Paralleling Control systems.(Bachelor’s in Electrical Engineering may substitute 4 years of experience.) + Proficient in reading Electrical/Mechanical Schematics and Engineer of Record Drawings. + Experience with: + PLCs, Generator Controllers, Protective Relays + Alternators and Generators + Medium Voltage NETA Maintenance and Testing + Data Center preventive maintenance and system testing + Commissioning and field experience required. + NFPA 70 ARC Flash Certification preferred. + Valid Driver’s License. + Strong understanding of AC/DC Electrical Theory and operational theory of Switchgear/PowerGen systems. + Skilled in troubleshooting and editing controller/PLC/HMI programming. + Experience in product testing and development (5+ years). + Strong communication, time management, and analytical skills.

Job Duties and Responsibilities:

+ Develop Statements of Work (SOW) and Methods of Procedures (MOP) for preventive maintenance. + Provide technical assistance to Customer Service Managers and engineering teams. + Support complex start-ups, field troubleshooting, and onsite technical support. + Manage onsite engineering changes and communicate open action items. + Assist in field retrofit projects, product troubleshooting guides, and training support. + Escalate critical issues to leadership to ensure quality and schedule adherence. + Support scheduling and prioritization with Product Support Manager.

Physical Demands and Work Environment:

+ Travel up to 45% required. + Exposure to industrial environments including switchgear, generators, and welding operations. + Work in both indoor office and outdoor field settings. + Manual dexterity for operating digital and electrical equipment. + Occasional after-hours and weekend support required.

About PowerSecure:

PowerSecure, a Southern Company subsidiary, is a leading provider of innovative energy solutions for electric utilities and commercial/industrial customers.

Benefits:

+ Medical, dental, vision, and life insurance + Competitive pay and 401(k) with match + PTO, holidays, and sick leave + FSA/HSA options + Wellness and referral programs + Tuition reimbursement

Equal Opportunity Statement:

PowerSecure is an Equal Opportunity/Affirmative Action employer. All qualified applicants will be considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, veteran status, or disability. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Operating Company:

PowerSecure