Processing Associate Position Available In New York, New York

Processing Associate

HADASSAH ZIONIST ORG

New York, NY Job Details Full-time $35,000 – $42,000 a year 15 hours ago Qualifications Customer service Microsoft Office Bachelor’s degree Organizational skills Talend 1 year Communication skills Entry level Full Job Description To review, research and provide support to Hadassah membership and fundraising programs by accurately processing donor gifts and member transactions using the Hadassah database in an expedient and accurate manner.

Duties and Responsibilities:

Create batches for in-house transactions; input and update donor/member information into Salesforce. Review and process Fundraising, Membership, Merkle, JPMorgan, ACH, Talend and other transaction batches. Update Merkle portal, Aeon, which includes updates to donor records, such as credit card information, pay schedule, and creating new sustainer records. Research, retrieve and analyze information from Salesforce, Arch-e, JPMorgan and Talend to assist in the resolution of donor/member issues. Report processing issues and provide solutions where possible and escalate issues as needed. Provide back-up support to other members of the Operations Division as needed. Other duties as assigned.

Required Knowledge, Education and Experience:

Bachelor’s degree and/or 1-3 years database experience and customer service. Fully proficient in Microsoft Office Suite and database utilization Excellent written and verbal communication skills. Detail oriented with excellent organizational skills. Able to multi-task and meet deadlines. Able to work independently, as well as in a team environment.