NonProfit Salesforce Analyst Position Available In Philadelphia, Pennsylvania

NonProfit Salesforce Analyst
firstPRO is seeking a NonProfit Salesforce Analyst for a fulltime role located in Philadelphia, PA. This is hybrid with 3 days onsite.

Responsibilities:

Must have experience with NonProfit Cloud.
Assess technical, functional, and process requirements
Analyze business process needs and provide recommendations for improvement
Monitor client ticket queues and work to resolve issues promptly
Provide concise status updates on tickets
Configure Salesforce-based tools and technology per requirements
Conduct testing and track issues and their resolution
Create business process documentation and contribute to the knowledge base
Communicate clearly and professionally in verbal and written situations

Required Qualifications:

Salesforce Certified Administrator is a plus
3 years experience in Salesforce Administration, technology, services, and/or business analysis
Experience in the nonprofit or community development sector
Familiarity with 3-5 common 3rd party Salesforce applications for nonprofits, e.g. FormAssembly, Click & Pledge, Nintex DocGen
Demonstrable ease leading internal and client-facing meetings
Commitment to continuous learning technology skills, nonprofit practices, and the nonprofit sector
Client-facing skills
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:

91088522

Position Id:

npsf823