DATA CENTER SUPPORT ENGINEER Position Available In Shelby, Tennessee

DATA CENTER SUPPORT ENGINEER

MEMPHIS, TENNESSEE – 2025-04-10
We seek a Data Center Support Engineer to join our dedicated and talented team. At TSP, we share a passion for providing an entirely positive, above-and-beyond service experience for every customer in the TSP family.
The best and the brightest work with us, and we strive for every employee to have a sense of belonging. As a minority-owned business, our diverse backgrounds and viewpoints strengthen us. Our people work in and support the technology environments of some of the world’s largest and most well-known brands.

SUMMARY:

Responsible for handling daily operations, managing escalations, and working directly with your customer. The main responsibilities include working support cases, answering questions in Slack, and managing escalations. Your work will span a myriad of applications and use cases, including machine learning high-performance computing, artificial intelligence applications, and others. You will consult on pre-sales and technical sales activities and will work on escalated technical support issues to resolution, interfacing with the customer and the development team. This role is located at the customer site in Memphis, TN.

DATA CENTER SUPPORT ENGINEERS AT TSP TYPICALLY HAVE THE FOLLOWING JOB RESPONSIBILITIES

Be accountable to complete daily technical operations and manage escalations
Build rapport and establish a good relationship with the customer – be a trusted advisor to the customer’s technical team
Work support issues to full resolution and closure (requires working directly with customers and engineering teams)
Perform customer installations, upgrades, expansions and field maintenance procedures
Lead and coordinate regular monthly and quarterly customer review meetings
Make the product better by submitting feature requests and bugs
Identify opportunities for customers to fully adopt and use specific data platform product features

THE IDEAL PERSON FOR FILL THIS ROLE WILL HAVE EXPERIENCE SUCH AS

MS or B.Sc. in CS, CE, EE or related fields, and 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions
Knowledge and working experience in common Linux system administration tasks and Linux OS in general
Good understanding of networking, and working experience with network configurations on Linux
Familiarity with Networking, switch configuration and troubleshooting
Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world
Scripting and programming – bash scripting is required, and familiarity with one or more programming languages
Significant experience required in the areas of file systems and scale-out NAS implementation
In-depth knowledge and hands-on experience with S3 and high-performance computing
Excellent business written and verbal communication and presentation skills
Ability to travel up to 20% and able to manage own time

ADDITIONAL INFORMATION ABOUT THIS ROLE

Location:

onsite in Memphis, TN Monday thru Friday 8:00 am to 5:00 pm
Ability to lift and move heavy equipment (up to 50 lbs)
Willingness to work in a data center environment, which may include exposure to noise, heat, and electrical equipment
Pay grade: 28
View our benefits and pay grade information here: https://marketing.mytsp.net/tsp-benefits
Candidates must be eligible for direct hire with any U.S. employer
Sponsorship is not available for this role
No corp-to-corp candidates

WE ARE TSP

TSP is award-winning, customer-endorsed, and minority-owned. We provide custom, flexible, and flawlessly executed IT services and talent solutions throughout the United States and Canada.
We create great customer experiences by saving you time and money. We’re driven by integrity — we do what we say we will do — exceeding expectations. Our value-based pricing focuses on your business objectives, making your success our top priority. We don’t manufacture devices or sell software — our product is our people.
TSP is an equal opportunity employer and welcomes applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.