Assistant Manager of Technology Innovation & Data Position Available In Collier, Florida

Assistant Manager of Technology Innovation & Data 4.1 4.1 out of 5 stars

Naples, FL About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

About the role:

• This role will not be onboarded until July 29th 2025
• The Assistant Manager of Technology Innovation & Data is responsible for supporting the efficient operation, maintenance, and security of all computer systems, network s, and data/voice communication infrastructure across the property.

This role ensures seamless daily technology operations, assists with system upgrades and troubleshooting, and supports users in maintaining the highest levels of functionality and service. The ideal candidate combines strong technical skills with a proactive, service-oriented mindset.

What you will do:

• Be part of the pre-opening team!
• Maintain professional and collaborative relationships with all hotel departments and corporate teams.
• Support hotel staff and guests with technology-related needs, ensuring a high level of service and responsiveness.
• Ensure 24/7 availability and operational stability of critical systems, including property management, point of sale, and communication platforms.
• Administer user accounts, system configurations, and security protocols to ensure proper system access and data integrity.
• Monitor and support server and network infrastructure, including performance, updates, and troubleshooting.
• Provide desktop support for operating systems and business applications, including software updates and patch management.
• Coordinate with third-party vendors for service delivery, issue resolution, and technology upgrades.
• Support systems related to back office, sales and catering, and human resources, ensuring operational continuity across departments.
• Participate in technology rollouts, acquisitions, and other large-scale IT initiatives at the property level.
• Uphold and implement brand technology standards and best practices across all systems and processes.
• Manage system backups, recovery procedures, and antivirus/security tools to ensure business continuity.
• Provide technical support for meeting spaces, conference services, and in-room guest internet access where applicable.
• Contribute to IT budgeting, documentation, and planning for both capital and operational expenditures.
• Assist with ongoing improvements to network infrastructure, security, and failover systems.

Perform additional duties as assigned by IT and Finance leadership.

What you bring:

• College degree in Information Technology or a related field, or equivalent work experience.
• Minimum of three years of experience in hotel IT operations.
• Experience in fine dining or luxury hospitality environments is required .
• Strong working knowledge of IT systems and infrastructure within a hotel setting.
• Proficient in operating computer equipment and relevant hotel systems (e.g., PMS, POS, network infrastructure).
• Excellent verbal and written communication skills in English.

What we offer:

Four Seasons believes in offering the best to the best when it comes to employee benefits! Here is what we are offering you:

• Lucrative salary!
• Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days !
• Time off plans starting on the day of hire!
• An opportunity to be a part of a cohesive team in an inclusive work environment!
• Complimentary and discounted hotel stays around the world!
• Wellbeing and mental health initiatives and focused company!
• Embracement and promotion of diversity in our workplace!
• Complimentary employee meals and beverages!
• Tuition reimbursement!

Schedule & Hours:

Ability to work any scheduled days of the week and times of the day may vary based on business need, including holidays. Learn more about what it is like to work at Four Seasons-visit us: https://www.fourseasons.

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//twitter.com/FourSeasonsJobs Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.