Director, Data & AI Governance Position Available In Orange, Florida

United States MVW Headquarters Information Technology

DIRECTOR, DATA & AI GOVERNANCE IN MVW HEADQUARTERS AT MARRIOTT VACATIONS WORLDWIDE

Date Posted:

4/16/2025 Job Overview

Employee Type:

Full-Time

Location:

MVW Headquarters

Job Type:

Information Technology

Experience:

Not Specified

Date Posted:

4/16/2025

Job ID:

JR79640
About Us

MVW HEADQUARTERS

Job Description
•Relocation Assistance Available•Position Summary
As a member of the professional staff, contributes a high level of specialized knowledge and skill in a discipline (e.g., Accounting, Finance, Human Resources, Inventory, Revenue Management, Information Resources, Operations Planning & Support, Sales & Marketing) area to support department and/or function objectives. Generally, works with considerable independence, developing operating plans and related operational processes for own department in alignment with broader business objectives.
Business Context (MVW) is a leading global vacation company that offers vacation ownership, exchange, rental and resort and property management, along with related businesses, products, and services. The Company has over 120 vacation ownership resorts and approximately 700,000 owner families in a diverse portfolio that includes some of the most iconic vacation ownership brands. The Company also operates exchange networks and membership programs comprised of nearly 3,200 affiliated resorts in over 90 countries and territories, as well as providing management services to other resorts and lodging properties.
As a leader and innovator in the vacation ownership industry, the Company upholds the highest standards of excellence in serving its customers, investors and associates while maintaining exclusive, long-term relationships with Marriott International, Inc. and Hyatt Hotels Corporation for the development, sales and marketing of vacation ownership products and services.
The vision of MVW is to strive to build long-lasting relationships with their Owners, Members, customers, and associates to help them live their lives to the fullest. Innovation. Integrity. Excellence. This is the story of MVW. And while the company spans brands and businesses, decades and continents, their shared inspiration continues to drive them forward: delivering unforgettable experiences that make vacation dreams come true.
Global Privacy Context
The Global Privacy Office (GPO) is part of the Global Technology (GT) team at (MVW) which is on a multi-year journey to modernize technical and digital products and platforms across all business lines. As part of the GT team, the GPO is continuing to mature and morph to align to the changing ecosystem. This role demands a visionary leader with a strong data governance and/or AI governance background with knowledge about privacy, risk, and AI regulations who can drive the development of a program. Proven success as a leader in recruiting, mentoring, and retaining top talent on high performing teams is required. The incumbent is a proven thought leader, a consensus builder, and an integrator of people, processes, and technology.
Specific Job Summary
The Data Governance & AI Governance (DGAI), Lead reporting to our VP, Data Privacy (acting as the Chief Privacy Officer), will build a Data & AI Governance team to work with analytics, data teams, digital brands, marketing, business, technology leaders, risk management, and subject matter experts, coordinating and driving efforts related to data management, governance and AI governance.
The DGAI, Lead is tasked with establishing and leading a comprehensive data and AI governance framework that aligns with business objectives, regulatory compliance, and ethical AI principles. This role oversees data governance strategy, ensures compliance with AI regulations and risk mitigation, and implements responsible AI and data governance policies across all MVW subsidiaries. Additionally, this role participates as a member of the data enablement committee and is the primary consultant on data governance and AI governance related issues for new initiatives, products, and services.
The role maintains an awareness of federal, state, and international privacy data, and AI laws and standards and applies this knowledge to MVWC business processes and systems including information privacy automation technologies and tools.
As a leadership role within the Global Privacy Office and the greater Global Technology Organization, this position interacts with departments and senior leaders globally across the enterprise including management to senior leadership levels at corporate and site-based locations.
Key Results
MVW data governance and AI standards are aligned and implemented across the business. Develop a data governance standard.
Create an AI governance standard.
Ensure AI risk as outlined in privacy and AI regulations is minimized and aligned to company risk appetite.
Internal and external AI risks are identified, assessed, and mitigated in accordance with the company’s risk threshold.
Develop outreach and training to upskill staff with regulatory changes.
Working Relationships
Resort Operations Senior Leaders across all regions
Global Technology Functional Leads
Data & Analytics
Internal Audit
Legal Counsel
Risk Management
Finance & Accounting
Procurement
Marketing & Sales leaders
Human Resource Leaders
Regulators in privacy
Expected Contributions
Develops operating plans and workable business processes for own department in alignment with function strategy.
Manages business processes and/or projects, setting priorities and measurable objectives, monitoring and reporting on the process, progress and results.
Responds to, solves, and makes decisions on business requests that have broad department impact and/or moderate risk.
Presents alternative solutions to business issues by collaborating with internal business and IT partners.
Responsible for individual work and contributing to team, department, and/or business results.
Directs work of non-management staff. Typically influences work of cross-functional or extended teams.
Assists more senior associates in achieving business results by:
acting in a consultative fashion to implement programs impacting the organization
assisting in the development and communication of organizational goals
achieving results against budget within scope of responsibility
taking calculated risks to move the department or team forward
developing and using systems to organize and keep track of information
balancing the interests of own group with the interests of the organization
working with others to identify and remove barriers to success
Readily critiques own behavior to acknowledge mistakes and improve future leadership performance and acts independently to improve and increase skills and knowledge.
Performs other duties as appropriate.
Specific Expected Contributions
Delivers on MVW’s aspiration of creating an industry leading data governance function, able to deftly balance business opportunity with strategic risk.
Establishes and leads the strategy, direction, objectives, and operations for the global Data Governance organization.
Partners with Data Analytics to implement a cohesive data governance program.
Examines trends, develops insight, and collaborates on solutions with Digital Brands to strengthen and sustain analytics.
Coordinates closely with cross-functional internal teams to design our internal and external narrative regarding policy matters.
Identifies, reviews, and tracks current capacity, capability, and target operating model; provides business friendly metrics.
Drives data governance culture, specifically influences self-identification and disclosure of control self-assurance gaps.
Maintains strong engagement across multiple stakeholders, collaborates with key senior business partners and stays abreast on risk, control agendas.
Participate in Governance & AI Committees, ensuring cross-functional collaboration with stakeholders across data, IT, legal, and business units.
Collaborate with Global Tech teams to implement risk-mitigating controls.
Ensure AI models adhere to responsible AI principles, preventing algorithmic discrimination and ensuring regulatory compliance.
Collaborate with Data Science, Engineering, and Product teams to integrate AI ethics and governance standards into product development and deployment.
Provide strategic guidance to integrate privacy considerations into new hospitality technologies and customer engagement strategies.

Staff and Span of Control:

Manages all aspects of FTE (hiring, , training, mentoring, and resource management) of a globally dispersed multi-disciplined team. Oversees contractors, vendors, or other similar resources that collaborate with multiple levels across the organization.
Manages contracts or vendor service agreements. Contributes to establishing organizational business objectives.
Candidate Profile
Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows:
Generally, a professional position with specific knowledge and experience in a discipline (e.g., Accounting, Human Resources, Information Technology) as well as associate management experience. College degree and/or relevant experience typically required.
Specific Candidate Profile
Education
Bachelor’s degree required in any related field (e.g. information assurance, human resource, health management, cybersecurity, computer science, business administration, project management, public policy, ethics, library and information services, etc.)
Advanced degree in law or compliance, or other technical related field preferred
Certifications Preferred
Data Governance Certification
AI Governance Certification
Data Privacy certification from IAPP (CIPT, CIPM, etc.)
ISACA CRISC or CDPSA
OneTrust Certification
Appropriate HIPAA Privacy certification
Experience
At least 10 years of progressive experience in Information Technology, Data Governance, Privacy, AI, Legal, Audit or related fields of study
Ability to distill complex and often ambiguous legal concepts into effective operational solutions.
Strong personal, analytical and communications skills.
Demonstrated ability to translate regulations and/or standards into workable and implementable solutions
Proven experience with change management in an international organization
Skills/Attributes
Proven ability to lead, implement, and manage change.
Strategic planning experience.
Strong customer service focus and customer advocate.
Excellent organizational skills and ability to manage multiple projects.
Detail oriented; strives for excellence in all assignments.
Ability to work in a team environment and interact with all levels of the organization.
Familiarity with data governance tools & AI governance platforms•(Collibra, OneTrust, Alation, Model Risk Management tools, etc.).
Strong understanding of machine learning models, bias mitigation techniques, and AI explainability.
Excellent verbal and written skills.
Proven problem-solving skills.
Goal oriented; self-motivated.
Strategic Leadership, Governance & Risk Management
Ability to partner with internal audit, compliance, and other teams to implement AI ethics guidelines and model validation processes.
Capable of implementing data and AI governance frameworks to assess AI risks, including bias detection, explainability, transparency, and model monitoring.
Established data policies, AI risk frameworks, and governance models to oversee data integrity, AI fairness, transparency, and compliance with global regulations (GDPR, CCPA, EU AI Act, etc.).
Technical
Defined data governance policies, ensuring alignment with privacy laws, ethical AI standards, and regulatory requirements.
Oversaw data quality, data lineage, metadata management, and master data governance across organization data ecosystem.
Understanding of AI laws and regulations, such as

EU AI, CO AI

Act, GDPR,
Familiarity with data governance frameworks, data protection techniques (e.g. pseudonymization, encryption, anonymization, masking, etc.) and privacy-enhancing technologies (PETs).
Knowledge of data flows, data categories and their privacy impact to system configurations, human resource operations, marketing operations, and resort operations.
Stakeholder Engagement & Change Management
Acted as the primary consultant for business units, marketing, and technology teams on data and AI governance matters.
Lead governance-related training, workshops, and communications across all subsidiaries.
Analytical and Strategic Thinking
Analyzed global privacy and AI trends, legal changes, and emerging risks to anticipate their impact on the hospitality industry.
Designed metrics and KPIs to measure the effectiveness of privacy policies and initiatives.
Conducted risk assessments and identified gaps in compliance across operations.
Project Management Skills
Lead cross-functional teams to implement program initiatives across multiple business units and geographic locations.
Developed timelines, milestones, and budgets for privacy compliance projects.
Interpersonal

Communication:

Proven verbal and written communication skills to convey technical concepts to non-technical stakeholders in easy-to-understand ways. Able to contribute ideas that challenge assumptions and thinking.
Built relationships with stakeholders across marketing, operations, legal, and IT to foster a culture of privacy.
Communicates complex concepts to non-technical audiences, including executives and frontline employees.

Customer Focus:

Commitment to a strong customer service orientation to understand and address internal client needs effectively. Ability to build empathy with key stakeholders in the course of their daily work.
Advocate for customer trust and transparency in all privacy-related areas.

Collaboration:

Proven ability to collaborate within the Global Technology organization at all levels, vendors, and Managed Service providers to architect solutions and oversee successful project implementations.
Mediate between teams during privacy disputes or conflicting priorities, ensuring solutions that align with compliance.

Leadership Courage:

Ability to influence at all levels, lead, motivate, and inspire team members, driving successful implementation and adoption of group product features and solutions.
Serve as a trusted advisor to the leadership team on privacy matters, balancing business goals with regulatory requirements.
Additional Attributes
Strong ethical foundation and commitment to upholding customer privacy and data security.
Proactive and adaptable in responding to the dynamic regulatory landscape of the hospitality industry.
Detail-oriented with a focus on accuracy and compliance.

Adaptability:

Flexibility to adapt to changing project requirements and organizational dynamics within a matrixed organizational structure.

Problem-Solving:

Proactive approach to identifying and addressing potential issues before they escalate. is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.