Mngr Stdnt Case &Data Anlytic Position Available In Richland, South Carolina

Mngr Stdnt Case &Data Anlytic 4.2 4.2 out of 5 stars Richland, SC Posting Number

STA00249PO25

Job Family Legal Services Job Function Conflict Resolution USC Market Title Associate Ombudsperson Link to USC Market Title https://uscjobs.sc.edu/titles/138327 Job Level P3 – Professional Business Title (Internal Title) Mngr Stdnt Case &Data Anlytic Campus Columbia Work County Richland College/Division Division of Student Affairs and Academic Support Department SAAS Division Support State Pay Band 6 Approved Starting Salary $42,750 Advertised Salary Range $42,750-salary commensurate with qualifications Location of Vacancy Part/Full Time Full Time Hours per Week 37.5 Work Schedule Standard working schedule: 8:30am – 5:00pm Must be willing to work a flexible schedule to meet the needs of the department. Basis 10.5 months Job Search Category Student Services About USC About University of South Carolina From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond. Benefits for FTE Positions The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the “Working at USC” section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding. Position Description Advertised Job Summary Manager of Student Case Coordination and Data Analytics Do you have experience in case management? Are you detail oriented and have the ability to review data to identity trends and improve processes and procedures? Can you work independently and handle complex, sensitive student issues? The Manager of Student Case Coordination and Data Analyti cs will be responsible for reviewing incoming student requests through the Maxient database system, assigning them to the appropriate team member, and managing to resolution the more complex student requests. Additionally, this position assists with monitoring the department inbox for incoming emails, providing timely and accurate responses, and creating routine responses to streamline communication. By analyzing qualitative and quantitative data, the role identifies trends and is able to generate statistical and narrative reports for periodic and annual reviews. Letter templates in the case management system are reviewed and updates recommended to ensure accurate and professional communication with students, faculty, and staff. Day to Day for this position: Review incoming student requests and assign to team Monitor email inbox, providing timely responses Manage more complex requests as needed Review data to create reports and recommend changes in process or procedure as needed Create routine email responses to streamline and standardize communication Job Related Minimum Required Education and Experience Requires a bachelor’s degree in a job related field and 3 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience. Required Certification, Licensure/Other Credentials Preferred Qualifications Familiarity with case management systems (experience with Maxient preferred). Experience in administrative support, case management, or customer service is a plus. Knowledge/Skills/Abilities Ability to communicate effectively and provide support/counsel for a wide range of student problems. Strong analytical skills with experience in data analysis and report generation. Excellent written and verbal communication skills, with the ability to draft clear responses for email and letter templates. Strong attention to detail, especially in monitoring and improving communication templates and responses. Ability to work independently while managing multiple tasks efficiently. Job Duties Job Duty Review incoming student requests through the Maxient database system and assign them to the appropriate department or team. Manage to resolution the more complex requests. Essential Function Yes Percentage of Time 35 Job Duty Review both qualitative and quantitative data related to student requests and generate statistical and narrative reports. Compile findings into periodic and annual reports for institutional review. Provide insights and recommendations for process improvements based on data analysis. Essential Function Yes Percentage of Time 35 Job Duty Analyze and assess student requests for urgency and relevance, ensuring timely resolution. Along with other office staff, monitor the department inbox for incoming emails and respond promptly. Ensure accurate documentation of all requests and actions taken in the Maxient system. Essential Function Yes Percentage of Time 15 Job Duty Create and maintain routine responses for common inquiries to streamline and standardize communication. Review and recommend updates to letter templates in the case management system for clearer and more effective communication. Collaborate with relevant teams to ensure consistency in messaging across communications. Essential Function Yes Percentage of Time 15 Position Attributes Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing. Safety Sensitive or Security Sensitive No Hazardous weather category Non-Essential Posting Detail Information Number of Vacancies 1 Desired Start Date 05/05/2025 Job Open Date 04/01/2025 Job Close Date 04/08/2025 Open Until Filled No Special Instructions to Applicant Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email. We are only accepting applications submitted by April 8, 2025. The University of South Carolina offers a valuable benefits package including but not limited to: Health and Life Insurance Retirement Programs Paid Tuition Dependent Scholarships Annual Leave Sick Leave 13 Paid Holidays (including an extended December holiday) Paid Parental Leave Professional Development Opportunities Click here to learn more about why you should work at USC.

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//uscjobs.sc.edu/postings/185302 EEO Statement The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.