Director of SMC Experience Data and Communications Position Available In Spartanburg, South Carolina

Do you dream in dashboards and hashtags? Are you a natural storyteller who loves using data to drive strategy and bring people together? Spartanburg Methodist College (SMC) is looking for a creative, tech-savvy, and impact-driven leader to serve as our next

• Director of SMC Experience (Student Development) Data and Communications

•.In this dynamic role, youll be the strategic mastermind behind our student engagement effortsusing data, digital communication, and a deep understanding of the student journey to help our students thrive. From crafting effective CRM campaigns to making data understandable and accessible to your teammates, your work will shape the student experience from their first day to graduation day.

If you’re passionate about student success and ready to blend data with creativity, we want to hear from you!

Apply Today and help us build a more vibrant, connected, and informed student community at SMC.###

• Key Responsibilities
• #### ####
• CRM, Data Management and Reporting
• Serve as the division lead for
• Slate CRM
• : manage student records, ensure data accuracy, and build tracking/reporting systems
• Partner with
• Information Technology and Analytics
• to enhance CRM functionality and streamline digital processes
• Develop dashboards and generate insights to drive student retention and engagement efforts
• Monitor student engagement metrics, identify trends, and recommend strategic improvements.#### ####
• Communications and Content Strategy
• Create and manage a
• year-round student communications plan
• , aligned with academic and co-curricular milestones
• Collaborate with SMCX departments on messaging strategy, content development, and channel equity
• Craft and distribute student-facing messages across
• email, SMS, social media, digital signage
• , and select web pages
• Support
• graphic design and photography
• needs for events and promotions
• Launch and manage digital campaigns to grow student audiences and participation
• Oversee
• XHype
• , the SMCX student brand ambassador program, mentoring students to create impactful peer-driven content.#### ####
• Collaboration and Leadership
• Lead fall and spring
• student check-in
• operations, including scheduling, portal updates, and communication
• Serve as the primary liaison to
• Marketing
• and•IT/Analytics•for student-related initiatives•Provide training and support to staff using Slate for student outreach and retention•Support major college events including Orientation, Open House, Move-In, Enrollment Days, and Commencement•Participate in division committees such as•SMCX Leadership•,•Involvement•, and•First-Year Experience•Stay informed on trends in CRM technology, digital engagement, and student communications.

### ###

• What Were Looking For
• #### ####
• Skills and Competencies
• Exceptional written, verbal, and interpersonal communication
• Strong attention to detail with the ability to manage multiple projects simultaneously
• Collaborative, customer-service-oriented mindset
• Creativity paired with strong analytical and strategic thinking skills
• Basic graphic design and photography experience; Adobe Creative Suite proficiency is a plus
• Comfortable working with both qualitative and quantitative data.#### ####
• Education and Experience
• Bachelors degree required
• 2-5 years of experience in communications, CRM management, or data reporting (
• Slate experience preferred
• )•Proven success in multi-platform communication strategies•Familiarity with data visualization tools (Excel, Tableau, Power BI) and web CMS platforms•Strong editing and storytelling skills with the ability to tailor messages for diverse student audiences.

### ###

• Working Conditions
• Full-time, on-campus role. In-person collaboration with students, faculty, and staff is required
• Some evening and weekend hours will be necessary for events and projects.### ###
• Physical Requirements
• Ability to navigate campus and climb stairs in residence halls
• Manual dexterity and visual acuity for computer work and handling documents
• Adequate hearing and speech capabilities for in-person and telephone communication.### ###
• Why Join Us?
• Spartanburg Methodist College offers a dynamic and student-focused environment where creativity, data, and technology converge to improve lives.

As part of our