Information Systems Coordinator Position Available In Shelby, Tennessee

Information Systems Coordinator
Memphis, TN
Information Systems Coordinator
The Information Systems Coordinator (ISC) serves as a member of the Systems team and reports directly to the Chief Administrative Officer. The ISC is responsible for the following:
Data Management

• Updates and maintains our client’s member database and all connecting systems information as directed.
• Retrieves information from our client’s database at the request of staff members and theanization’s volunteers on time and with superior quality. Requests clarification when needed.
• Organizes and processes all membership transactions in a timely and efficient manner. Initiates contact with internal staff for clarification.
• Organizes and maintains paperwork files of membership transactions and orders.
• Ensureanization’s information sharing policy is followed whenever member information is d with vendors or via member requests.
• Performs regular reporting duties including daily transaction reports,
• Conducts regular quality control measures to ensure data is accurate andplete.
• s appropriate vendors for network or database issues when necessary.
• Acts as a database champion, proactively reaching out to fellow departments to ensure relevant information is added to the database in a timely and consistent manner.
• Creates and updates department database and software procedures as needed.

Hardware & Software Support:

• Serves as Microsoft 365 lead for staff and volunteers by building infrastructure, assigning licenses, and training staff to use Microsoft tools to optimize performance and effectiveness.
• Maintains accurate inventory of all hardware resources, orders and installs new hardware and software and technology applications to meet theanization’s needs and disposes of equipment according to best practices.
• Acts as first point of contact for technology inquiries; escalating matters providers as necessary.
• Conducts testing for new technology systems across theanization.
• s appropriate vendors for network, database, or software issues.
• Serve as primary contact for assigned vendors as directed by the CAO.

Customer Service:

• Provides superior customer service to all internal and external customers.
• Assists members, staff and volunteers with or other technology questions upon request.
• Coordinates with vendors on operational tasks including hardware, software, and open database tickets.
• Develops training materials and conducts end user training on technology systems and information security for staff and volunteers.
• Completes continuing training as applicable to position.

Completes other duties as assigned by the CAO, Governing Council, or Fraternity leadership team

Education & Experience:

• A four-year degree or a two-year degree with experience in technology, information systems, or database management.

Technical Skills:

• Previous database experience.
• Experience with Office 365 administration.
• Experience with database query and report writing preferred.
• Willingness to learn software and solutions.

Qualifications & Requirements:

• Exceptional attention to detail.
• Excellent written and oralmunication skills.
• Excellent interpersonal skills, including an optimistic, flexible attitude.
• Ability to work independently and remain motivated and deadline oriented.
• Ability to juggle multiple tasks and priorities.
• Prior experience with a membershipanization is preferred.