IT Customer Relationship Manager (ADV000AST) J Position Available In Madison, Alabama

IT Customer Relationship Manager (ADV000AST) J Aerodyne Industries, LLC – 4.3 Huntsville, AL Job Details Full-time $100,000 – $150,000 a year 1 day ago Benefits Employee stock purchase plan Paid holidays Disability insurance Health insurance Tuition reimbursement Paid time off Parental leave 401(k) matching Flexible schedule Qualifications CRM software Management Computer Science Customer service Microsoft Dynamics 365 3 years Business development Analysis skills Project management Customer relationship management Requirements management ServiceNow Agile IT Budgeting Business requirements Senior level Associate’s degree Communication skills Strategic planning

Information Technology Full Job Description Job Description:

Aerodyne Industries is a dynamic, rapidly growing engineering and information technology services firm headquartered on Florida’s exciting Space Coast. With locations throughout the US, we take pride in delivering small business agility with large corporation capabilities. Our list of clients count on us to prepare NASA’s Missions to the Moon and Mars and to defend our nation supporting the Missile Defense Agency and Department of Defense. Join the adventure of a lifetime by becoming a teammate with Aerodyne Industries and work on projects that will define our future.

Description of Duties:

Position Title:

IT Customer Relationship Manager Location:

Redstone Arsenal, Huntsville, AL Relocation Assistance:

None available at this time

Remote/Telework:

NO – Not available for this position

Clearance Type:

DoD Secret Shift:

Day shift

Travel Required:

Up to 10% of the time

Description of Duties:

IRES is seeking highly motivated and experienced Customer Relationship Managers (CRMs) to serve as the primary interface between our agency and key government partner organizations. CRMs will be embedded with various teams across the contract focusing on providing mission and enterprise IT solutions. Successful candidates will cultivate strong relationships with senior leadership within these organizations. This role involves fostering collaboration, driving the adoption of IRES solutions, and enhancing the overall customer experience. It requires a deep understanding of strategic planning, business case development, requirements gathering and development, technical solution implementation within a complex government environment, and experience with Agile methodologies.

Essential Duties and Responsibilities:

Key Responsibilities:

Relationship Management:

Build and maintain strong relationships with key stakeholders within assigned government partner organizations, including senior leadership. Leverage existing relationships established by IRES Task Orders (TO) to facilitate communication, collaboration and enhance customer experience.

Strategic Alignment:

Collaborate with government customers to develop and understand their mission, strategy, and strategic objectives. Utilize a common strategy and roadmap template to ensure alignment with IRES offerings and facilitate the development of common architectures to service the serve the strategic objectives of the government customer.

Needs Assessment:

Conduct thorough assessments of the current state of assigned government partner organizations, including their three-to-five-year vision and near-term objectives. Utilize experience to interpret customer need and identify opportunities where IRES solutions can provide immediate value and contribute to long-term goals, collaborating with the Architecture & Engineering (A&E) team for roadmap additions.

Business Case Development:

Develop compelling business cases that clearly articulate the value proposition of IRES solutions to government partner organizations. Quantify the benefits and demonstrate a clear return on investment. In collaboration with the architecture and engineering team and project managers, translate business processes into functional requirements, designs, and user stories. Coordinate with technical teams and the manager to develop business cases for future solutions, enabling organizations to include them in their Program Objective Memorandum (POM) process.

Solution Implementation:

Coordinate with IRES technical teams to ensure seamless implementation of solutions using Agile and/or waterfall methodologies, as appropriate. Configure and maintain CRM features including workflows, automations, dashboards, and reports. Track progress, address challenges, and communicate updates to stakeholders.

Collaboration and Communication:

Work closely with the CRM Team Lead, fellow team members, Task Order (TO) Leads, technical teams, and the business operations manager to ensure a coordinated, cross-functional, and consistent approach to client engagement for effective life cycle management. Facilitate effective communication and information sharing across all stakeholders.

Requirements Gathering and Validation:

Serve as the initial point of contact for customer requests, playing a key role in translating business needs into actionable system requirements. Conduct detailed requirements gathering sessions with key stakeholders to identify business needs and objectives. Validate requirements through follow-up meetings and documentation reviews to ensure alignment with end user expectations with a focus on life cycle management and end-to-end sustainment of capabilities and technologies.

Security Compliance:

Ensure all client communications and data exchanges comply with security and privacy regulations. Enforce secure handling of customer data and maintain accurate consent and communication logs. Act as a liaison with compliance teams to report potential data incidents and ensure the customer-facing staff follow approved protocols for data access and secure communication.

Risk Management:

Experience conducting risk assessments and developing mitigation strategies. Analyzes data and identifies trends to improve business performance and mitigate risks. Resumes, in month and year format, must be submitted with application in order to be considered for the position. The selected candidate may be assigned as an employee for one of our teammate companies.

Job Requirements:

Basic Requirements:

Education:

Associates, or higher, degree in any Information Technology field of study.

Experience:

3 years of direct experience in IT Customer Relations or experience in customer relationship management, business development, or a related field, with a strong focus on government or public sector clients. Demonstrated experience in requirements management and working with Agile methodologies.

Specific Required Skills:

Proven ability to build and maintain strong relationships with senior-level stakeholders. Deep understanding of customer needs and a commitment to enhancing customer satisfaction. Understanding of strategic planning and business case development. Demonstrated experience with requirements development, technology implementation and project management. Excellent verbal and written communication abilities to effectively interact with clients and stakeholders. Ability to navigate complex organizational structures and processes. Familiarity with government budgeting and acquisition processes (e.g., POM). Strong analytical and creative problem-solving skills. Demonstrated ability to translate customer needs into actionable outcomes.

Additional Desired Skills:

Familiarity with any CRM software and tools, and the ability to leverage technology to improve customer relationships. (e.g., Salesforce, Service Now Microsoft Dynamics 365, HubSpot, etc.). Proficiency in developing and implementing quality metrics and scorecards. Familiarity with the Missile Defense Agency and its capabilities. This position is expected to pay $100,000 – $150,000 annually; depending on experience, education, and any certifications that are directly related to the position. This position will be posted for a minimum of 3 days. If a candidate has not been selected at that time, it will continue to be posted until a suitable candidate is selected or the position is closed. Our health and welfare benefits are designed to invest in you, and in the things that you care about. Your health. Your well-being. Your security. Your future. Typical benefits offered include flexible work schedules, educational reimbursement, retirement benefits (401K match), employee stock purchase plan, health benefits, tax saving options, disability benefits, life and accident insurance, voluntary benefits, paid time off and paid holidays, and parental leave. US EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status .