IT Shop Manager Position Available In Madison, Alabama

IT Shop Manager 4.0 4.0 out of 5 stars Huntsville, AL 35806 GigaParts is seeking an individual with IT Management and People Management experience for a big box retail environment. As the Service Manager at GigaParts, you’ll play a pivotal role in setting, launching and managing this extensive IT services program!

Duties/Responsibilities:

• Responsible for the day to day operations, performance and profitability of the Services Department (both in-house and on-site technicians), returns, rentals and personalization teams.
• Work to understand product offerings through collaboration with our Product Development Department, Store Manager and Executive team
• Key leader in managing the returns process for both E-Comm and In-Store purchasing. Process all returns and work with Procurement Department on setting open-box pricing to generate profitability of used Technology Product lines.
• Ensure our pricing remains competitive and accurately reflects market trends
• Leverage customer feedback and shopping behavior to identify products for the department; identify business opportunities and risks
• Ensure proper asset and inventory controls are in place
• Inspect merchandise to ensure it is correctly priced and displayed by the sales team
• Manage the rental/return process; minimize wait time and promote fast, friendly service
• Perform customer service duties on an as-needed basis
• Support recruitment, training, development and scheduling of Rentals, Service and Returns team within the store
• Conduct regular inventory, manage and reconcile discrepancies
• Develop a thorough understanding of GigaParts’ policies, procedures and rules
• Create a positive customer experience
• All other duties as assigned

Required Skills/Abilities:

• Management skills for people, systems and customers
• Excellent written and verbal communication skills
• Analytical, with problem-solving abilities
• Resolution skills
• Ability to analyze and adapt to consumer needs
• Strong organizational skills and multi-tasking, attention to detail
• Ability to work in a fast-paced environment
• Willingness to be hands-on in daily operations

Education and Experience:

• High school diploma or equivalent required.
• Three years of related consumer IT Management experience

Physical Requirements:

• Prolonged periods of both desk work and walking, lifting and squatting
• Must be able to lift up to 50 pounds at a time

Full-time:

Must be willing to have a flexible schedule as needed, ability to work Saturdaysss and success

Job Type:

Full-time Pay:

$55,000.00 – $65,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

Schedule:

10 hour shift 8 hour shift Day shift Monday to Friday Weekends as needed Application Question(s): Do you have at least 3-4 years of IT Team Management experience? Have you ever been convicted of a felony? GigaParts is a Drug Free Workplace. Will you submit to a drug test through hair and urinalysis prior to employment? GigaParts participates in E-Verify. Are you legally authorized to work in the United States? Do you have a valid driver’s license? If the position requires driving while on duty, will you submit to a driving record check?

Work Location:

In person