IT Help Desk Manager Position Available In Broward, Florida

Salary Not Available
Position range in Miami-Fort Lauderdale-West Palm Beach, FL Metropolitan Statistical Area $47k

• $77k Per Year IT Help Desk Manager
  PDC Technologies

Occupation:

Computer User Support Specialists

Location:

Fort Lauderdale, FL

• 33301
  Positions available: 1
  Job #: b07e76c027

Source:

ZipRecruiter

Posted:

6/27/2025

Delivery Method:

ZipRecruiter

Web Site:

www.ziprecruiter.com

Job Type:

Full Time (30 Hours or More) Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window.
Work Onsite
Full Time Schedule
Full Time
Job Description Help for Job Description. Opens a new window. Job Description Help for Job Description. Opens a new window.
Job DescriptionJob Description
The IT Helpdesk Manager is responsible for providing leadership for the IT helpdesk staff and operations. This individual is also responsible for IT customer satisfaction and desktop productivity of all PDC employees. They are the visionary leader responsible for ensuring that the IT Helpdesk organization is providing a consistent level of exceptional service. Please note, 100% remote work is permitted.

Essential Job Functions:

Responsible for assuring users are provided efficient and timely first and second level support on a 24×7 basisManages the Help Desk staff including consultation on performance evaluations, promotions, hiring and disciplinary responsibilitiesMonitors problem management database and follows up with assigned personnel to ensure timely resolution of problemsInvokes problem escalation procedures to coordinate recoveryIsolates problem trends and ensures that troubleshooting efforts are completed for recurring problems until permanent solutions are foundEnsures that decisions made to improve the overall customer support of the Help Desk are continually carried throughCoordinates training requirements of Help Desk personnelContributes to departmental productivity and development objectives by participating in training programsProvides leadership by projecting a positive attitude, and providing learning incentivesSolves problems and makes decisions on a daily basis relative to Help Desk responsibilities.

Ensures that effective Help Desk representation takes place for the coordination of work processes and projects with other departments and divisionsManagement skills are required to successfully perform the planning, directing, reporting and administrative responsibilities of this positionDemonstrated management and decision-making skills concerning Information

Requirements:

10+ years of IT experience is required.3+ years of management experience is required.

Experience in managing and coaching system administrators and support analysts is required.

Experience with help desk software preferred.

Expertise in Microsoft Office, Microsoft Active directory, and operations management tools is preferred.

Must have demonstrated ability to organize and manage distributed systems. Company DescriptionWe here at PDC Technologies would describe our company culture as:

• Detail oriented
• quality and precision focused
• Outcome oriented
• results focused with strong performance culture
• Stable
• traditional, stable, strong processes
• Team oriented
• cooperative and collaborativeCompany DescriptionWe here at PDC Technologies would describe our company culture as:rn
• Detail oriented
• quality and precision focusedrn
• Outcome oriented
• results focused with strong performance culturern
• Stable
• traditional, stable, strong processesrn
• Team oriented
• cooperative and collaborative Help for Employer Information.

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